Thank you for the information. Did you try the alternate solution I presented?
In your case, I would perform a system restore. This will bring the computer back to Windows 8, but then you should see if the issue is resolved. This is meant to bring the computer to a point where the issue was not present. For more information on how to do a system restore, please look at this Microsoft website: System Restore
Please let me know if this helps. Thanks.
Mario
