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Re: HP ENVY 17 Notebook PC Sound stops 10 minutes into an Itunes video

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Hello Eyes-Wide-Open,

 

I understand you are having sound issues where the sound cuts out after 10 minutes, you also noticed a build up of dust or crud in your Notebook. I am recommending that you review and follow the steps in the HP Support document: Reducing Heat Inside the PC to Prevent Overheating as the build up of dust or crud can lead to this and it can affect your computer is a variety of ways.

 

If the sound issue persists after you have followed the steps I would encourage you to post which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this we can provide you with accurate information.

 

Which Windows operating system am I running?

Is the Windows Version on My Computer 32-bit or 64-bit?

Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!


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