Re: HP Pavilion dv6 audio stops working upon inserting headphone

Hi HP-User22,

Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Pavilion dv6 and audio stops working when inserting headphone. Here is a link to update the BIOS.

I would be happy to assist if needed. How Do I Find My Model Number or Product Number?

Have you tried to run a hardware test? Here is a link to do a hardware test. This will test all hardware functions.

Please let me know.

Thanks.