Hi Mrstenter,
Thanks for your reply.
I cannot do a hard reset as the battery seems to be under a panel with several screws.
1, I don't feel confident enough to go unscrewing things in a machine that cost £1000+
2, I don't possess a small enough screwdriver anyway.
It's a HP Envy 14 Spectre Notebook, 4GB, 64bit operating system
product no. B1J91EA#ABU
Windows 7 Home Premium
Yes I have tried the uninstall in device manager.
Can you suggest anything else please?
Thanks
Yvonnelesley