Hi Lola4 ,
I'm sorry but this is a peer-to-peer community of HP customers. Your post seems to indicate you're experiencing an issue with an Apple product. If this is so, I'd expect that you will find better assistance on the Apple support forums which can be found at the following link:
https://discussions.apple.com/index.jspa
If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
If you have other questions and concerns about using the forum, please feel free to send me a private message.
Thank you.
