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All Notebook Audio posts

older | 1 | .... | 1714 | 1715 | (Page 1716) | 1717 | 1718 | .... | 1785 | newer

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  • 10/24/18--11:07: Re: audio off
  • lemme try that


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  • 10/24/18--11:08: Re: Pavilion x360 no audio
  • Thanks, had the same problem now its fixed!!


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    Hello, @Flower_Bud,

     

    I have tried uninstalling the device, but it did not help, neither did uninstalling it + installing the file you have shared.

     

    As for the Bang audio app, I am afraid I do not have it on my laptop...

     

    Do you have any other suggestions? Thank you! :)

     

    Cheers, 


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  • 10/24/18--11:16: Re: audio off
  • are there holders whose sound came back? or its like a chance


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  • 10/24/18--11:24: Re: audio off
  • Whether or not the stips in those links will work for your specific model, that I do not know.

     

    Here is post where these suggestions worked for other models...

     

    https://h30434.www3.hp.com/t5/Notebook-Audio/No-audio-since-Windows-10-Update/m-p/6858508#M96566


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    I did try your method before but still had right speaker malfunction. It's frustrating after a period of time same problem happens again and again.


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    Thank you for posting on HP Forums,

    Flower_Bud is at your service.

     

    I understand you are in need of support,

    And to help you out, I'm sending out a Private message to assist you with the next course of action.

     

    Please check your Private message icon on the upper right corner of your HP Forums profile

    Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage


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    Hi! , Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

     

    I understand you have issues connecting headphones to the headphone port on your laptop.

     

    Don't worry I'll try to help you out.

     

    Did you make any hardware or software changes on your PC?

     

    Have you tried checking with different headphones?

     

    Please share the product number of your PC to assist you better.

     

    Try the steps recommended below.

     

    Please try the steps recommended below.

     

    Go to Windows Device Manager > Sound, video and game controllers section.
    In the list of audio device drivers, look for Conexant High definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
    Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
    Right-click and select Update Driver Software.
    Select Browse my computer for driver software.
    Select Let me pick from a list of device drivers on my computer.
    You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
    In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
    At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
    In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Conexant High definition Audio.
    At the prompt to reboot, click Yes.

    If the issue still persists try the steps recommended below.

     

    The headphone size supported on HP PC's are 3.5mm.

     

    Hope you are using the same size of headphones, also check inside the headphone port on the laptop if it has anything stuck inside and clean the port.

     

    Lastly, try your headphones on another PC, iPod, or audio device to make sure the headphone jack is correct. If it works in everything else there is most likely something blocking the jack or you are connecting it to the wrong port.

     

    If the issue still persists after trying out the steps it is a hardware issue with your laptop. Please contact HP support for service options.

     

    Let me know if this helps!

    Have a great day! :-)

     

    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


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    Thanks for trying possible steps,

     

    Do you experience the same sound quality issue when headphones are plugged in? 

    Does this happen while playing from a web page or media player?

     

    In the meanwhile, you could try creating a new user account to check the sound of the speakers from your notebook: Click here and follow steps to create a new user account. 

     

    Let me know!


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    my laptop product no. is [Personal Information Removed] MODEL NO 15BS542TU

    my bang and olufsen sound is not working as when i clicked on the icon, it will not show anything or performed anything. i requested you to please help to solve this issue as soon as possible

    thankyou,


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    That probably due to Windows updates. Re-install driver should help. Please try

    (a) Download the following driver and save on your computer,

        https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88302.exe

    (b) Go to Device Manager, Sound to uninstall sound driver and reboot,
    (c) Right click downloaded file and select Run as administrator,
    (d) Reboot again.

    Regards.


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    Some months ago I renamed the flow.exe and stoped the 2 services and have no problem until today when HP Support Assistant convince me to install some upgrades. The problem with Firefox is here again.

     

    Now I edited the sqlite database and hope everything will be fine again.

     

    Thank you all for explanation of the problem and for both solutions!

     

    HP 840 G4 / Windows 10 64b


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    Hi! , Welcome to HP forums.

     

    I understand when you hear a high pitched noise when you raise the volume on your laptop.

     

    Don't worry I'll try to help you out.

     

    Did you make any software or hardware changes on your PC?

     

    Were there any windows update on your PC recently?

     

    Does the issue persist when you connect a headphone to your PC?

     

    Please provide the product number of your PC to assist you better.

     

    Try the steps recommended below.

     

    Make sure if windows audio services are running follow the steps for the same.

    1. Click Start, type Services.msc in the search option.

    2. Search for the Windows Audio service.

    3. Right click the service and click Start (if not started).

    4. Click Apply and Ok to save changes.

     

    Go to Windows Device Manager > Sound, video and game controllers section.
    In the list of audio device drivers, look for Realtek or IDT High-Definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
    Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
    Right-click and select Update Driver Software.
    Select Browse my computer for driver software.
    Select Let me pick from a list of device drivers on my computer.
    You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
    In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
    At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
    In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek or IDT High-Definition Audio.
    At the prompt to reboot, click Yes.

    If the issue still persists try the steps recommended below.

    background intelligent transfer service (BITS) transfers files (downloads or uploads) between a client and server and provides progress information related to the transfers. If the BITS service is turned off, windows update may have problems delivering files to your computer.

     

    Start the BITS service click start, and then click run.

    Type services.msc in the open box and then click ok.

    Right-click background intelligent transfer service, and then click properties.

    On the general tab in the startup type box, click Automatic, and then click apply.

    In the service status section of the properties dialog box, verify that the BITS service is started. if it is not started, click start.

    Click apply, and then click ok.

    Restart the computer.

     

    Also, uninstall the audio drivers from the device manager and install the latest audio driver on your PC using HP support assistant.

     

    Refer this article to know more information about using HP support assistant.

     

    If the issue still persists uninstall the audio driver from the device manager and install the drivers using HP recovery manager.

     

    Refer this article to know how to restore drivers using HP recovery manager.

     

    If the issue still persists try running a system diagnostics test from your PC and check if the hardware components on your PC are functioning correctly.

     

    Refer this article to know more information about running system diagnostics on your PC.

     

    Let me know if this works!

    Have a great day! :)

     

    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


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  • 10/24/18--19:05: Looking for drivers
  • Just purchased this "Certified" refurbished. It came with no audio drivers.

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  • 10/24/18--19:14: Re: Looking for drivers
  •  

    Please try  IDT High Definition (HD) Audio Driver for Windows 10

     

       http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

     

    Regards.


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  • 10/24/18--19:15: Re: Looking for drivers
  • Hi,

     

    There is no W10 audio driver for that specific model.

     

    The only suggestion I can offer, would be to try this W10 IDT audio driver, restart the PC, and hope it works...

     

    6.10.6492.0

     

    https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

     

     


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    Hello I have the same problem,the light on the mute button will not turn off and there is no sound on the computer,even when I try to play a video.I tried doing what you said but when I downloaded it there was a message that said "the hardware detected is not supported by this IDT software package.The install will be aborted".


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    So, for a couple of weeks I've been having some issues. A classmate inserted a virus infected flashdrive into my laptop (Specs below). It gave me one or two worms with the name Bronk which Windows Essentials removed (hopefully) however now this Mictray Debugger however can't be removed. Windows essentials basically gets stuck upon the removal process and it never goes anyway, (maybe I should leave it for a day?).

     

    tbjaEetHere's a picture: LaserJet M401dne[edit]

     

    After searching and fumbling around HP said they had a fix or some sort, so I installed an SP80323 however Microsoft keeps blaring up with this. Recently went on two sites:

     

    [edit]

    This site told me to delete the executable file found in "C:\Windows\System32\MicTray64.exe or C:\Windows\System32\MicTray.exe" however I do not have that file anywhere

    LUBhnDE

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    [edit]

    This site told me to look in the public file and yet again, I do not have that file.

     

    PxCU0Wv
     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    HOWEVER Microsoft keeps sayign I need to fully scan my PC and the result is always the Mictray 32 issue.

    Please help.

    System Specs:
    OS: Windows 7 Professional
    System Model: HP ProBook 450 G3

    -------------
    Sound Devices
    -------------
    Description: Headphones (Conexant SmartAudio HD)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_50F4&SUBSYS_103C8101&REV_1001
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: CHDRT64.sys
    Driver Version: 8.65.0204.0002 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 7/17/2017 07:05:18, 1721472 bytes
    Other Files:
    Driver Provider: Conexant
    HW Accel Level: Basic
    Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Speakers (Conexant SmartAudio HD)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_50F4&SUBSYS_103C8101&REV_1001
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: CHDRT64.sys
    Driver Version: 8.65.0204.0002 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 7/17/2017 07:05:18, 1721472 bytes
    Other Files:
    Driver Provider: Conexant
    HW Accel Level: Basic
    Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: External Microphone (Conexant SmartAudio HD)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: CHDRT64.sys
    Driver Version: 8.65.0204.0002 (English)
    Driver Attributes: Final Retail
    Date and Size: 7/17/2017 07:05:18, 1721472 bytes
    Cap Flags: 0x0
    Format Flags: 0x0

    Description: Internal Microphone (Conexant SmartAudio HD)
    Default Sound Capture: No
    Default Voice Capture: No
    Driver Name: CHDRT64.sys
    Driver Version: 8.65.0204.0002 (English)
    Driver Attributes: Final Retail
    Date and Size: 7/17/2017 07:05:18, 1721472 bytes
    Cap Flags: 0x0
    Format Flags: 0x0


    0 0

    Honestly, the first post I made to a serious problem and it's flagged and deleted. These moderators have nothing better to do?

    And if so, give me a reason in an email or notification, that was just disgusting work whoever the Moderator was. So here my problem is again and it will be posted continuously till someone helps me.

     

    So, for a couple of weeks I've been having some issues. A classmate inserted a virus infected flashdrive into my laptop (Specs below). It gave me one or two worms with the name Bronk which Windows Essentials removed (hopefully) however now this Mictray Debugger however can't be removed. Windows essentials basically gets stuck upon the removal process and it never goes anyway, (maybe I should leave it for a day?).

    Here's a picture: [edit}

    After searching and fumbling around HP said they had a fix or some sort, so I installed an SP80323 however Microsoft keeps blaring up with this. Recently went on two sites:

    [edit}

    This site told me to delete the executable file found in "C:\Windows\System32\MicTray64.exe or C:\Windows\System32\MicTray.exe" however I do not have that file anywhere
    {edit]

    This site told me to look in the public file and yet again, I do not have that file.
    [edit]

    HOWEVER Microsoft keeps sayign I need to fully scan my PC and the result is always the Mictray 32 issue.

    Please help.

    System Specs:
    OS: Windows 7 Professional
    System Model: HP ProBook 450 G3

    -------------
    Sound Devices
    -------------
    Description: Headphones (Conexant SmartAudio HD)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_50F4&SUBSYS_103C8101&REV_1001
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: CHDRT64.sys
    Driver Version: 8.65.0204.0002 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 7/17/2017 07:05:18, 1721472 bytes
    Other Files:
    Driver Provider: Conexant
    HW Accel Level: Basic
    Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Speakers (Conexant SmartAudio HD)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_50F4&SUBSYS_103C8101&REV_1001
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: CHDRT64.sys
    Driver Version: 8.65.0204.0002 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 7/17/2017 07:05:18, 1721472 bytes
    Other Files:
    Driver Provider: Conexant
    HW Accel Level: Basic
    Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: External Microphone (Conexant SmartAudio HD)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: CHDRT64.sys
    Driver Version: 8.65.0204.0002 (English)
    Driver Attributes: Final Retail
    Date and Size: 7/17/2017 07:05:18, 1721472 bytes
    Cap Flags: 0x0
    Format Flags: 0x0

    Description: Internal Microphone (Conexant SmartAudio HD)
    Default Sound Capture: No
    Default Voice Capture: No
    Driver Name: CHDRT64.sys
    Driver Version: 8.65.0204.0002 (English)
    Driver Attributes: Final Retail
    Date and Size: 7/17/2017 07:05:18, 1721472 bytes
    Cap Flags: 0x0
    Format Flags: 0x0


    0 0

    ,

     

    A warm welcome to the HP community and a very good day to you. I reviewed the post and will be immensely glad to assist you here. I see that this is your first visit here and it should be made a pleasurable experience. Superb description and great diagnosis of the issue.Kudos to you for that?

    • Did this occur after a recent power outage or surge?
    • Did it happen after a recent audio software or operating system update?
    • Please provide the complete model# and product# of the computer to assist you correctly.

    Let's try these steps now:

    • Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Then check the box delete the software for this device.
    • Then restart the computer and update the chipset and audio drivers from this link:  http://hp.com/drivers and follow the on-screen instructions.
    • Now check if the issue gets resolved.

    Then check this link: https://support.hp.com/in-en/document/c05299856 (HP PCs - Using the Bang and Olufsen Audio App) on how to configure and use the B&O app.

     

    Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. :)

     


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