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All Notebook Audio posts

older | 1 | .... | 1715 | 1716 | (Page 1717) | 1718 | 1719 | .... | 1785 | newer

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    After looking closer something is loose inside the 3.5mm jack port. So no headphones will fit in there all the way which also causes the speakers to not work.

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    First of all thank you to show me this interface , because i have the same one , and i thought it is not the sound control software , this because i have a problem in MIC , the EXTERNAL mic, i can't connect the mic, i can't do the proper adjustment to make it work.

    The message i recieved that the mic is not connected , while it is connect !!! , so i can't use EXTERNAL mic now , so Could you help me to know how to solve this problem.


    Could you please try to use external MIC without headphone and to check if it is work or not ?

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  • 10/25/18--05:40: Re: Looking for drivers
  • Thanks for the suggestion, but the install failed stating system is not compatible.

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  • 10/25/18--05:42: Re: Looking for drivers
  • Thank you for the suggestion.  Unfortunately the driver install displayed an error message that the computer is not compat ible.  I'm returning the system.

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    , Thanks for your quick response and time.


    I appriciate your efforts for writing back to us.


    As you mentioned after looking closely you see something inside the headphone port.


    Try using a small pair of tweezers and try pulling out. Or as an alternative, you can use a USB headphone.


    If you still have issues plugging the headphones into your PC. It is a hardware issue, I will share you few details through a private message about the service options dedicated to your PC.


    Please watch your inbox for more information.



    Hope this helps!

    Take Care! :)


    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


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  • 10/25/18--06:21: Re: Looking for drivers
  • You're very welcome.


    Sorry that driver didn't work.


    Yes, if you notice on the support page there is no audio driver.


    I have the 350 G1 (cheaper model than the 840 G1) and had no audio on the W10- v1803 update.


    The generic Microsoft W10 audio driver got the sound to work, but it was very low.


    Fortunately for me, sp71886 worked just fine on my 350  G1.


    There is one other thing you can try before you go through the hassle of sending the notebook back and that would be to see if this works...Install the W8.1 audio driver from the support page.  Restart the PC after installing the driver.



    Most likely the driver will not work.  Maybe by some miracle it will on your model.


    If it doesn't work, try these steps...


    Go to the device manager and click to expand the Sound, video and game controllers device category.


    1. Select IDT High Definition Audio CODEC under that category.

    2. Select Driver tab.

    3. Click on the Update Driver  button.

    4. Select  -> Browse my computer for driver software.

    5. Select -> Let me pick from a list of device drivers on my computer.

    6. Select  High Definition Audio Device (Not  IDT High Def... this is important), and click Next.

        A warning message may appear,  but click Yes.

    7. Windows has successfully updated your driver software.

    8. Restart the PC.

     The key is step 6.


     If nothing works and you have to return the notebook...if you like the Elitebook notebook model series, you want the 840 G2 or newer, if you plan on running W10 on it.

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  • 10/25/18--06:49: No audio from speakers
  • Recently after using my bluetooth earphones paired with my laptop, no sound will come out of the laptop at all. Not music or notifications. I only hear sound when connecting to my earphones.


    I have tried reinstalling the realtek driver but no help. I have tried turning off bluetooth but no help.


    I don't know what else to do.

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  • 10/25/18--06:58: Re: mute indicator light
  • Hello David,


    Thank you very much. Your suggested steps help me to sort this issue.

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  • 10/25/18--07:11: Re: No audio from speakers
  • Hi:


    The only suggestion I can offer would be to review the information on these two links.


    A recent Windows update caused a loss of audio in many newer HP notebooks such as yours...




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  • 10/25/18--09:10: Re: Looking for drivers
  • Good suggestion, but I've alredy secured an RMA.


    Having sold hardware for 30 years and a major fan of HP, the term "Certified Refurbished" means a lot to me.  However, in this case it may have been refurbished by HP or authorized center, but not for Windows 10.  They were foolish to advertise it as such.  Fortunately, thru Amazon, returns are pretty easy to return.  


    I posted a question in another part of this forum that I'm looking for a web site that I can discover when a specific model from HP was released.  


    Thanks for all your responses.

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    Thank you for posting on HP Forums,

    Flower_Bud is at your service.


    As I understand, your notebook play sound through both internal and external speakers, 

    No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

    What is the product number of your device? Use this link to find it: 

    (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

    Have you connected external speakers to your notebook?

    Have you tried connecting other headphones to the notebook?

    Did you uninstall audio drivers? 


    Once I have the information, I'll help you further with troubleshooting steps,

    Keep me posted,


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    Probably there are son uninstalled drivers here

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    Salve, ho acquistato da poco un Pavillon HP. riscontro che, durante la riproduzione di video su youtube, quando ad esempio ci sono degli acuti nella musica, l'audio si abbassa da solo. come se automaticamente andasse in protezione per non sforzare gli altoparlanti. ma è notevole la ridimensione degli acuti. è normale?

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    Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.

    German: HP Kundenforum
    Spanish: Foro de usuarios de HP
    French: Forum des utilisateurs
    Portuguese: Fórum dos usuários HP
    Chinese: 惠普个人客户支持论坛
    Korean: HP 지식커뮤니티

    Thank you for your understanding.

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    Thank you for joining HP Forums.

    It's a pleasure assisting you in finding answers to your technical queries.


    Right click on the “Volume icon” on the bottom right corner.


    a) Select “Recording devices”.

    b) Under the “Recording” tab right click on the white empty space and check the box that says, “Show disabled devices” and “Show disconnected devices”.

    c) Right click on “Stereo Mix” and “Enable” this device.

    d) Highlight “Stereo Mix”, click on “Properties” and go to the “Listen” tab.

    e)Check the box "Listen to this device", also change the drop-down box below "Playback through this device" to be your second audio device.

    f)To verify that you've done this correctly, go back to the sound dialog tab “Playback”, you should now see both of your audio devices showing the little green graphs moving.


    If this does not fix it, please perform a system restore to an earlier time before the issue occurred from this link:

    Please select the option “Restore your computer when Windows starts normally”. Then follow the on-screen instructions and check again.

    If it still does not work, please go to the device manager and uninstall the audio drivers. Steps:

    • Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Then check the box delete the software for this device.
    • Then restart the computer and update the bios, chipset and audio drivers from this link: and follow the on-screen instructions.
    • Then check if the situation has been corrected.

    Keep me posted, how it goes!

    If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

    Have a great day!


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    Please uninstall and install according to your system version. this's a normal problem. hope helpful for you thanks

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    Thank you for choosing the HP Support Forums, a community energized by solutions, as we are eager to help resolve your concerns,

    I am Riddle_Decipher and I'm at your service (Like a Genie, however, without magic powers) ;)


    Did you attempt to reinstall the software?


    If you haven't, please remove the software and try downloading and reinstalling the Realtek HD / Conexant (depending on what driver you have) Audio software package on the following link - this should also reinstall the B&o guide:


    If the last version I provided didn't help, Click here to download and install another version.

    If the issue persists, please try the below steps to disable the audio compression by B&o:

    1. Go to Windows Device Manager > Sound, video and game controllers section.
    2. In the list of audio device drivers, look for Realtek High Definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
    3. Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
    4. Right-click and select Update Driver Software.
    5. Select Browse my computer for driver software.
    6. Select Let me pick from a list of device drivers on my computer.
    7. You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
    8. In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
    9. At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
    10. In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High Definition Audio.
    11. At the prompt to reboot, click Yes.
    12. Enjoy your music now with no compression

    Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

    And your device is up and running again, only in case you don't get back to us, first! 

    That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

    That'll help us, and others see that we've got the answers!

    Good Luck.

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    Welcome to the HP Forums,

    We'll be with you until it's all sorted & beyond!


    Have you attempted to install all available windows updates after 1809?

    If yes and the issue persists, please try the below steps:


    Some of our computers were affected with this issue due to an update from Intel.

    HP and Intel are working together to provide a fix at the earliest.


    As a workaround, request you open device manager by doing a right-click on the Windows button/menu.

    1. Expand “Sound, Video and Game controllers” or under “other devices” in Device manager.
    2. To find the audio drivers installed on your computer.
    3. Right-click on the audio drivers listed there and uninstall the Intel high definition audio and Realtek audio drivers listed there.
    4. Delete the drivers if prompted during the uninstall process.
    5. Once done, click on View and select Devices by connection on the Device manager.
    6. Expand ACPI x64 based PC.
    7. Expand PCI Express Root complex and right-click on Intel Smart Sound technology Audio controller and uninstall the device.
    8. Make sure to delete the driver if prompted during the uninstall process.
    9. Once done, click on Action and Scan for hardware changes twice in the device manager.
    10. Close device manager.
    11. Open Settings from the Windows menu.
    12. Click on Update and Security and check for updates to get the new audio driver for your computer.

    This should resolve the issue you are facing.


    Let me know how that pans out,

    If you feel I was helpful, simply click on Accept as Solution to help the community grow,

    That said, I will have someone follow-up on this to ensure you've been helped,

    Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

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    Hi my mute button is stuck on my computer. It is red and looks like I am holding it down. It will not let me turn the volume up. If i click for the volume to go up, it just quickly goes back to mute. I have tried downloading a ton of things from the other support questions and none have worked. I also have my computer updated to the latest version.

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    audio starts playing about 1-2 seconds after i press play on video

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