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All Notebook Audio posts

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    With all due respect, I find it hard to believe you wouldn't read the prior comments before offering help. In those, even the last one I wrote before you wrote to me, mentioned what drivers I had.

    I am at a loss right now. So is what you're saying to disable my present audio drives and then download the Realtek? Because if I'm not mistaken, you said that link was sent in error. So this whole reply is confusing to me. 



    Welcome back!

    I understand you need your questions answered, 

    I'm not sure if you've noticed, however, I'm not the same person who provided the links!


    I only suggested you disable the generic audio drivers, the steps aren't specific to your model but are generic windows steps to help resolve audio compression issues with B&o playback, so you can replace Realtek with Conexant and work with it accordingly as it's designed to resolve the issue.


    Also, I believe those drivers were sent in error, or because he couldn't find updated drivers for Conexant to help you, I wouldn't know as he's out for the day, although, I'll be sure to ask him when he's back, meanwhile, I suggest you try those steps as the same has helped many others.


    Keep me posted, and I hope that answers your query,

    If it did, simply select "Accept as solution", to help the community grow, 

    And if you wish to thank us for our efforts, click on the thumbs up for kudos.

    Have a great day ahead.


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    A warm welcome to the Hp community and a good day to you. I reviewed the case and will be delighted to assist you. Your great attention to detail and excellent description of the issue are greatly appreciated. Kudos to you for that.


    • Did you try updating the bios and graphics card drivers?
    • Did your un diagnostics on the computer to check if it passed all the tests?
    • Does it happen with the charger plugged in or when it is disconnected and running on battery?

    For now, try these steps:

    • Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
    • Check the box that states delete the software for this device.
    • Then restart the computer and update the bios chipset and graphics drivers from this link: then follow the on-screen instructions.
    • Update Windows to install all its latest updates correctly.
    • Then run HP support assistant and install all the latest updates that it recommends.
    • Now check if the issue gets resolved, If it continues, disconnect the charger and check if the computer still makes the weird noise. If it does not do it just using the battery, then the problem could be with the charger.
    • Try a different charger if you could get hold of one without buying it by contacting a local Best Buy or Staples technician or any local technician.
    • If the noise does not occur with a different charger connected then the problem is with this charger.
    • If it still persists then there is more to it than meets the eye.

    Please run diagnostics on the computer completely by following directions from this link: PCs - Testing for Hardware Failures)

    Follow instructions from the section "Run the Extensive Test (2 hours or more)"


    If the issue persists, then I will send you a private message to assist you with the next course of action. Check your forum private message box in the upper right corner next to the bell icon.


    Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. :)

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    Thank you so much for the help RE051ST. I can finally hear the sound again. Took less than 2 minutes to get it working again. Much appreciated!


    Matt craig

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    Your very welcome



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    Thank you for responding,

    let me rephrase, here's what you need to do:

    1. Go to Windows Device Manager > Sound, video and game controllers section.
    2. In the list of audio device drivers, look for Conexant Audio.
    3. This is the device driver for B&o play, 
    4. Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
    5. Right-click and select Update Driver Software.
    6. Select Browse my computer for driver software.
    7. Select Let me pick from a list of device drivers on my computer.
    8. You should see a window that says Select the device driver you want to install for this hardware.
      NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
    9. In the Model box, highlight Audio Device (this is the substitute audio device driver) and click Next.
    10. At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
    11. In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Conexant Audio.
    12. At the prompt to reboot, click Yes.
    13. Enjoy your music now with no compression & louder.

    Keep us posted, 

    Have a great day!

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    That dosnt help , also i never used headphones before that happen. Still i have nothing coming out from my laptop speakers .


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    Did you upgrade your machine ? Please try the following fix




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    This is not working. I have disabled BOTH now and the only options are the drivers I already have. I can't get to the one you gave me.

    Can't I just click on that and install it?


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    it stopped working in the 9th or 10th of october, they definitely work on other devices. i tried the hardware test but it said it passed. all the shorter tests said the audio passed with no problems and so did troubleshooting. the laptop is the HP Notebook, product number: 4AP28EA#ABU. 

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    Giving up. Tried to disable both. Installed that link. Rebooted and it didn't exist in Device Manager. It also seems to stop me from getting Internet. What is up with that? I enabled my old audio and rebooted and everything was fine.

    Oddly, even though I rebooted to install Realtek, it didn't show anywhere.


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    And I just looked under Add or Remove Programs and it's there.

    Did a search for it, just gives me results on the web. 


    0 0



    Thank you for replying,

    After reviewing your post, I see you need assistance in finding the path to uninstall the Uninstall Intel iSST drive. Don't worry I'll try to guide you with the steps:


    1. Uninstall Intel iSST driver v9.21.0.3755 from device manager.
    • Navigate to “View” and select to “Devices by connection.”
    • Locate Intel Smart Sound Technology Audio Controller, right click to uninstall driver (Must check “Delete the driver software for this device” box.)


    Click on Actions > Scan for HW changes (Twice).


    Let me know how it goes for further assistance.


    Keep me posted,

    If the information I've provided was helpful,

    give us some reinforcement by clicking the solution and kudos buttons,

    that'll help us and others see that we've got the answers!

    Good Luck.

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    Thank you for being a part of HP Forums, the place you can come back to, for any concern or query as we as a community are eager to help,

    That said, It'll be an honor to guide you through the steps needed to identify your concern and/or address your query.


    Have you attempted to set the headset Mic as default and check if that works?

    If you haven't done it, please do and if the issue persists, try the below steps:


    Sometimes microphone and sound enhancements can cause issues with the microphone. Use the following steps to disable microphone enhancements.

    1. Right-click the Volume  icon on the taskbar

    2. Select Recording devices.

      Figure: Selecting Recording devices in the volume menu

      Selecting Recording devices in the volume menu
    3. Double-click the Microphone you are troubleshooting to open the properties page for that device.

      Figure: Recording tab in the Sound settings

      Recording tab in the Sound settings
    4. Open the Enhancements tab and select Disable All Sound Effect.

    5. Click Apply, click OK and test the microphone again.

    If the issue persists, please try the below steps:


    Check to see if using a different default audio format fixes your microphone issue.

    1. Right-click the Volume  icon on the taskbar

    2. Select Recording devices.

      Figure: Selecting Recording devices in the volume menu

      Selecting Recording devices in the volume menu
    3. Double-click the Microphone you are troubleshooting to open the properties page for that device.

      Figure: Recording tab in the Sound settings

      Recording tab in the Sound settings
    4. On the Advanced tab, select any of the 16-bit options in the list.

      Figure: Changing the default format of the microphone

      Changing the default format of the microphone
    5. Click Apply, click OK and test the microphone again.

    Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

    And your device is up and running again, only in case you don't get back to us, first! 

    That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

    That'll help us, and others see that we've got the answers!

    Good Luck.

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    I have the exact same issue and made the exact same attempts at fixing with no luck. However, my model is: HP Laptop 15-bs0xx / 1WP51UA#ABA




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    Link above worked great! Mine is fixed!

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    There was no crackling during the audio test. I ran a fast system test as well, and all was good. I have not been able to find any pattern to crackling/popping noises. They will happen with or without audio playing, when the speakers are on or muted. 

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    Hello There,


    I have the current model HP Envy. It was putchased in July '18.


    I also have the crackle sound.


    Do I need to have this fixed under warranty? Is it a hardware fault.



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    Thank you for responding,

    This is the Riddle_Decipher'er, again!


    Since they work on other devices, this could be a windows issue or an issue with the audio jack and I recommend you create a backup of all your personal data and perform a reset using the steps listed on this link: Click here for steps.


    If the issue persists, refer to my private message for further instructions:

    check your Private message icon on the upper right corner of your HP Forums profile, using the blue envelope: 

    Click here for more details on how to access the private messages on HP Forums


    I hope your day gets better, good luck.

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    Hello Sandy thanks for trying to help me but after playing around a little bit with my system settings I found a solution by myself. Basically I went into Device Manager and then looked for an audio driver that has SST in it then I browsed in my PC for drivers to install then I seleceted High Definition Audio Controller and installed that. It looks like it fixed my problem.

    Best regards


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