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All Notebook Audio posts

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    I update my Probook 4440s windows 10, 32bit to Windows 64 bit and i find sound is very low, I tried to download driver from HP official side and install still same.

    I found in the forum that said to install older version but its may not the driver for my Probook 4440s.

    Can any one help me please.

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  • 10/15/18--03:15: Re: Working solution!
  • @Shakey_hands :

    Thats an older post of mine, I updated what I did in a follow-up post a couple of pages later, just for ease of use I'll paste it here again:


    The original solution wasn't helping for me, so what I did was to go the original website of Realtek , it's here :
    Choose downloads > High definition audo codecs (checkmark) > and choose the 64 bit driver at the top of the list. This should make your sound work again, it did for me at least.

    Also this morning I downloaded this , the link Shun_Ryu15 prodived :

    And applied that to get the Omen / Bang & Olufson control panel back. Hopefully this works for you!


    This techworm article might also work :

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    We have many Elitebook 850 G3 in our company with Windows 7 or Windows 10 Enterprise installed.

    We also have installed any HP Drivers on them and the FN keys with F1...F12 works corresponding to their symbols.

    Now we found out that press and release the ESC key followed by pressing simply F8 or F10 (without the Fn key pressed) is muting the microphone ! This sequence is used in an Application we are using therefore we found out that in addition this mutes the microphone :-(

    Does anybody have an idea how this can be supressed ?


    Or in addition can anybody with the same "installation" please verify if he gets the same behavior ?

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    thanks - but i did all of the above up to:
    b) Select “Recording devices”.
    this does not appear as an option.....
    All working fine, only had device for 2 months. Suddenly sound went from headphones. Yes there ws an upgrade a little while before.


    I do NOT get the option of adding 'headphones and speakers'

    I have
    1 - Digital display speakers
    There is no 'headphones and speakers option.... :(



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    The only suggestion I can offer would be to see if this W10 notebook IDT audio driver works on your model.


    Restart the PC after installing the driver.


    6.10.6492.0 Rev.A


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    It's great to have you back and your patience is greatly appreciated.


    I'm glad you got this issue sorted out

    Do visit our HP Forums and drop us a message anytime you need help

    Thank you 😀

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  • 10/15/18--07:09: Re: Working solution!
  • Hi - I have the same problem, have been trying to fix it via DM's on Twitter from HP Support but it can take half a day to get a response.  I was instructed to go to View & Select Devices  by connection on the device manager and to expand PCI Express Root Complex - I don't have a PCI Express Route Complex Listed there, only under 'Devices by type' and it isn't expandable. What do I do now? I tried to do a screen grab of what i do have but it won't let me. 

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  • 10/15/18--07:26: Re: Working solution!
  • Thank you SO much, CrimsonOmen -  I downloaded it from Realtek using your link,  and my audio is back - wonderful!! 

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    Hi DHM48



    Good to read it worked! The only issue I've noticed with the workaround is that in HP's Audio Control feature (accesible via Control Panel on my laptop, other laptops may have a different audio control setup) is that the Audio Enhancements feature, which included a graphic equaliser, is blank. It's not an problem for me as I use external speakers as my laptop speakers aren't that great but others may find that they have lost the ability to enhance the sound on their laptop speakers.


    Just an update to this. The Audio Enhancements feature has returned and so I now have the treble, bass etc controls back along with the Graphic Equaliser. I don't know what made them return and I can't see any further driver etc updates other than a failed attempt at installing KB4468550 which is a fix for the Intel audio problem. As I have Reatek audio I suppoose that accounts for why it failed but it seems to have done the trick of fixing the Audio Enhancements in the HP Audio Control feature. This is the first time my laptop has been in use since last Thursday so I can't think of anything else that has resolved the issue.

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    Thank you for replying,


    I see that you have already tried to follow the steps suggested and unfortunately nothing has helped to resolve this issue. Don't worry as I have a few other steps which should help you resolve this issue.


    Let's start off by uninstalling the audio drivers on your PC from device manager:

    Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

    Then check the box delete the software for this device.

    Now restart the computer and then update the Bios, Chipset and Audio drivers on your PC from our HP support website using this link.


    Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

    Refer this link to know how to use HP support assistant.

    Once done, restart the computer and then check.


    Please let me know if this resolves the issue, or if you require further assistance!

    Eagerly waiting for your response!

    that said, If the information I've provided was helpful, 

    give us some reinforcement by clicking the solution and kudos buttons, 

    that'll help us and others see that we've got the answers!

    Good Luck.

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    i got right click on the device and nothing. what to do now. i use windows 10. 


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    I have reviewed the post. It is awesome to have you back. Your brilliant efforts and commitment are greatly appreciated. I am happy to assist you here. As is out for the day, I am responding to you.


    You state that the crackling noise is heard even when the speakers are muted. Did you check with an external headset if the crackling noise is heard? We need to isolate the issue here. it may not even be the audio part of the computer that may be causing this.

    • Does it happen with the charger plugged in and also when it is disconnected? Have you checked this?

    For now, please try these steps:

    • Run all the latest Windows 10 updates and ensure that they are correctly installed.
    • Also, update HP support assistant to its latest version. Then run HP support assistant and perform all the updates that get listed.
    • Now check if the issue gets fixed.

    If it continues, I recommend you to update the bios, chipset and graphics drivers from and follow the on-screen instructions.


    Now check if the issue gets resolved. if it continues then try these steps:

    Log into the new user account after restarting your computer. Then check if the issue gets resolved. This is to isolate the issue further.


    Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead

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    I see that you were interacting with @Riddle_Decipher. I'd like to help.


    Thanks for the reply.

    I appreciate your time and effort.


    This looks like a hardware issue.

    However, I would suggest to try the steps mentioned below.


    Then please perform these steps from the device manager.

    • Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Check the box that says delete the software for this device.
    • Then restart the computer and update the bios, chipset and audio drivers from this link: please select the country and follow the on-screen instructions.
    • Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

      Refer this link to know how to use HP support assistant.

    Then check if this does the trick for you.

    If the issue continues, then check if the internal Microphone is working and perform all the relevant steps from this link:  HP PCs - Resolving Microphone Problems (Windows 10, 8)   to troubleshoot the issue Then check if it gets resolved.


    Let me know how it goes.

    If this helps, please mark my post as an accepted solution so that it benefits several others.


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    What , precisely is due to Windows upgrade? Below is product name and Model #.

    Product name: HP ENVY x360 m6 Convertible

    Model #: W2K41UA#ABA


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    When headphones are connected, right ear piece works fine. But there is no sound in the left ear piece.

    I have already tried different headphones (with and without mic). 

    Speakers are working fine.

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    hello after the last update (1809 ) stop working my camera,sounds and the Bluetooth is disappear.please helpno drivers.pngno driver'sΣχόλιο.pngΣχόλιο4.png

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    I have exactly the same issue, S100 Speakerbar makes constant noise (very annoying), tried connecting to different USB ports, tried connecting to different computers, even bought a second one to see if it has the same issue and it does... so also from my behalf: please assist what we can do about this?

    kind regards


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    So there's good news for everybody. The issue has been fixed with the latest Windows update. All the features are back, and the audio is working like a charm.


    Mine updated just now! If the new update solved the issue for you too, please do let others know here so that they can follow the same and get it resolved for real. :)


    Here's the updated article on it from HP:

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