Re: HP Pavilion x360 sound issue

November 3, 2018, 7:33 am

≪ Previous: Headphone sound starts after 2 seconds delay

Hi, Actually yesterday i rolled back the driver to a really old version from 2017 and it seemed to work. not sure what the problem is.

now im not sure if my audio quality will be affected if im using an old driver

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Re: i have no sound

November 3, 2018, 8:29 am

≫ Next: Re: Mute light button (F6) not working

≪ Previous: Re: HP Pavilion x360 sound issue

I'll tell you once and forever the solution for this problem. It is exist on some forums but veeeeeery rare. It took me very much time to find it out and I don't want anyone to struggle. Reinstalling won't help. Windows won't help. They simply give tips for normal situations, but this isn't a such. And, because of the lack of a possibility to stop Automatic-Updates on Windows 10, it won't run good on this notebook.

SOLUTION

There is a problem with the newer BIOS versions and the sound stops. You must download an old BIOS version from the HP website and install it. This way, everything will be OK. But you must further stop updates.

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Re: Mute light button (F6) not working

November 3, 2018, 8:43 am

≫ Next: Re: Microphone on Pavilion x360 Convertible not working

≪ Previous: Re: i have no sound

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel.

I understand you are having issues with the F6 mute button not working properly on your HP notebook. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Have you tried to update the Bios on your computer?

In the meantime, let's try these steps here:

Perform a Hard reset on the notebook:

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

If Windows is open, click Start and then Shutdown.
If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.
With the power off, disconnect the power cord from the back of the computer.
With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.
Reconnect the power cord and turn on the power.

Performing Bios Defaults:

Turn off the computer and wait five seconds.
Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
Press F10 to Save and Exit.
Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
Follow the prompts to restart your computer.

Let's start off by checking for Windows update:

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

If the issue persists, I would suggest here is to uninstall the audio drivers from device manager.

Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

Then check the box delete the software for this device.

Now restart the computer and then update the Bios, Chipset, Audio and Wireless card drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

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Re: Microphone on Pavilion x360 Convertible not working

November 3, 2018, 10:21 am

≫ Next: When I plug headphones in, sound stops, and Itunes song transport freezes

≪ Previous: Re: Mute light button (F6) not working

Welcome to the HP Forums :) I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

I read the post regarding the internal microphone not working. I will be glad to assist you with this. You've done some smart troubleshooting and provided a splendid account of the issue. Kudos to you for that. :)

For better clarity and to assist you better I would require more information regarding this.

Could you provide me with the exact model of the PC? Use this link to find it: https://support.hp.com/in-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
Did you try the tap test in audio settings for the headset microphone?
Have you recently made any software or hardware changes on the PC before the issue started?
Have you confirmed the Microphone is listed under device manager?
Did you try an external microphone to check if that works?

For a start please try these steps:

Right-click on the speaker icon on the lower right corner of the taskbar.
Then please select recording devices. Please select the Headset Mic option
Then tap the Lid near the top gently several times next to where the webcam is located and check if the microphone bars respond to the taps and receive inputs.
If they do then it should work with a driver uninstall and reinstall.
Please make sure that the headset Mic is set to default and enabled in properties option.

Then please perform these steps from device manager.

Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Check the box that says delete the software for this device.
Then restart the computer and update the bios, chipset and audio drivers from this link: https://support.hp.com/us-en/drivers please select the country and follow the on-screen instructions.

Then check if this does the trick for you.

If the issue continues, then check if the internal Microphone is working and perform all the relevant steps from this link: HP PCs - Resolving Microphone Problems (Windows 10, 8) to troubleshoot the issue Then check if it gets resolved.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

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When I plug headphones in, sound stops, and Itunes song transport freezes

November 3, 2018, 10:44 am

≫ Next: How to use Thunderbolt Dock G2 with Audio Module for conf. calls using Skype for Business/MS Teams

≪ Previous: Re: Microphone on Pavilion x360 Convertible not working

No error message from Itunes - just freezes up song transport.

In troubleshoot audio I get no sound on test, it then tries again, I get windows ding dong sound through headphones at the point that troubleshoot restarts windows, but the problem persists on reboot. Sound is fine through speaker when headphones unplugged. checked several friends headphones, all produce the same fault. New machine August 2018

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How to use Thunderbolt Dock G2 with Audio Module for conf. calls using Skype for Business/MS Teams

November 3, 2018, 10:59 am

≫ Next: Re: Audio B&O problem

≪ Previous: When I plug headphones in, sound stops, and Itunes song transport freezes

How can I use my HP Thunderbolt Dock 120W G2 with Audio Module for conf. calls using Skype or Skype for Business or Microsoft Teams? I do not get the Thunderbolt speaker as an option to choose when I go to the laptop's Window's settings (Settings/System/Sound). Does anyone know how to use the audio module for conference calls in Skype/Skype for Business/Microsoft Teams?

Thanks,

Jim

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Re: Audio B&O problem

November 3, 2018, 1:56 pm

≫ Next: Re: HP Pavilion x360 sound issue

≪ Previous: How to use Thunderbolt Dock G2 with Audio Module for conf. calls using Skype for Business/MS Teams

Hi,

I've followed all the steps, the issue is resolved but now I can't view the B&O options, indeed the sound is low (as when I take B&O off). So it's like haven't the B&O audio experience..

thanks for your time,

kind regards,

Gabriele

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Re: HP Pavilion x360 sound issue

November 3, 2018, 3:55 pm

≫ Next: Re: No audio since Windows 10 Update

≪ Previous: Re: Audio B&O problem

I'm glad to know the issue seems to be sorted out right now

Keep me posted if you need further assistance

Thank you

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Re: No audio since Windows 10 Update

November 3, 2018, 6:51 pm

≫ Next: Re: HP Pavilion x360 sound issue

≪ Previous: Re: HP Pavilion x360 sound issue

maybe the problem with the update

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Re: HP Pavilion x360 sound issue

November 4, 2018, 12:35 am

≫ Next: Re: Audio gone HP Pavilion x360 followed HP support instructions_ uninstall/ install drivers- no l

≪ Previous: Re: No audio since Windows 10 Update

Hi well, headphones dont work anymore

i tried to restore but my computer couldnt complete it

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Re: Audio gone HP Pavilion x360 followed HP support instructions_ uninstall/ install drivers- no l

November 4, 2018, 1:00 am

≫ Next: Re: Mute light button (F6) not working

≪ Previous: Re: HP Pavilion x360 sound issue

Many thanks for the reply.

However, I ended up downloading the driver from the Realtek site - after download and installation, the old driver was removed the downloaded one replaced it and evertyrthing started working again !

I had seen the and tried to folloow the techworm advice but could not find the SST driver bit.

Anyway, thanks again

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Re: Mute light button (F6) not working

November 4, 2018, 1:19 am

≫ Next: Re: Audio Services Not Responding Problem

≪ Previous: Re: Audio gone HP Pavilion x360 followed HP support instructions_ uninstall/ install drivers- no l

Hello, again Realtek Driver should be updated for that problem.....

I tried what you said but no help I have latest version installed through HP Support site.

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Re: Audio Services Not Responding Problem

November 4, 2018, 3:04 am

≫ Next: Re: HP Pavilion x360 sound issue

≪ Previous: Re: Mute light button (F6) not working

Olay. You left us hanging. I am attempting to regain Audio Services. I am looking at the Windows Audio Properties (Local Computer) window and the Dependencies tab. I do not have a Scheduler. It shows Remote Procedure Call (RPC), which includes the DCOM Server Procesd Launcher and ROC ENdpoint Mapper, and it has the Windows Audio Endpoint Builder. Okay! I see it! Now what do I do! I want to get my audio back. In Sounds, it shows no audio input or output. Also I downloaded LAME with Windows EXE for Audacity to be able to export audio files as mp3s. This was successful. The problem with audio happened after I did this. I am thinking it could be the drivers (but which ones?), but I don't really know.

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Re: HP Pavilion x360 sound issue

November 4, 2018, 6:05 am

≫ Next: Audio Services Not Responding Problem

≪ Previous: Re: Audio Services Not Responding Problem

It looks like you were interacting with , but he is out for the day & I'll be glad to help you out.

It sounds like and issue with the audio driver installed on your PC. Let's try these steps:

1.) In Windows, search for and open "Device Manager".

2.) Double-click "Sound, video and game controllers".

3.) Right-click the sound device and select "Uninstall". Please make sure that you check the box "Delete driver software for this device"

4.) Download and install the Audio driver available here.

Keep me posted!

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Audio Services Not Responding Problem

November 4, 2018, 9:13 am

≫ Next: Re: BLUETOOTH CONNECTION

≪ Previous: Re: HP Pavilion x360 sound issue

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Re: BLUETOOTH CONNECTION

November 4, 2018, 7:05 am

≫ Next: Re: HP Pavilion x360 sound issue

≪ Previous: Audio Services Not Responding Problem

I am responding on behalf of as she is out for the day. It is great to have you back and your patience is greatly appreciated.

I would like to know when was the last time the bluetooth was working fine on the computer?

Meanwhile, I recommend you download and install HP support assistant and install all the updates.

Download link: http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/pl_ot_ob_ds_pd/hpsupportassistant_cc/dt#.WD9faeZ96Uk

Here is how it is done.

Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Perform any other update management actions as needed.
- Postpone an update: Click Remind me, and then select a time preference.
- Delete an available update: Click the Delete icon to remove the update from the list and record it in the action log.
- Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post asAccept as Solution.Your feedback counts!

Cheers!

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Re: HP Pavilion x360 sound issue

November 4, 2018, 7:27 am

≫ Next: Re: HP Pavilion x360 sound issue

≪ Previous: Re: BLUETOOTH CONNECTION

thanks, the B&O control panel is gone now

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Re: HP Pavilion x360 sound issue

November 4, 2018, 7:54 am

≫ Next: Re: HP Pavilion x360 sound issue

≪ Previous: Re: HP Pavilion x360 sound issue

Bang & Olufsen Audio Control Panel is included with that audio driver package. Please restart the PC and check if you can access the Bang & Olufsen Audio Control Panel from the Windows Taskbar.

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