Articles on this Page
- 12/01/18--05:33: _Re: Audio not synce...
- 12/01/18--05:45: _Re: Laptop delphi d...
- 12/01/18--09:18: _Re: Headphone jack ...
- 12/01/18--09:26: _Microphone is not w...
- 12/01/18--10:46: _Re: Internal Mic no...
- 12/01/18--10:54: _Re: Internal Mic no...
- 12/01/18--12:19: _Re: Spectre x360 - ...
- 12/01/18--15:29: _Re: Internal Mic no...
- 12/01/18--15:46: _Back panel jack on ...
- 12/02/18--02:55: _Re: Back panel jack...
- 12/02/18--01:18: _Re: Audio delay of ...
- 12/02/18--04:28: _The audio on my lap...
- 12/02/18--05:13: _Re: The audio on my...
- 12/02/18--05:23: _Re: Audio delay of ...
- 12/02/18--05:29: _Re: Spectre x360 - ...
- 12/02/18--07:21: _Crackling sound is ...
- 12/02/18--08:12: _Re: How to access a...
- 12/02/18--08:29: _Re: Spectre x360 - ...
- 12/02/18--08:30: _Re: Spectre x360 - ...
- 12/02/18--10:00: _Problem with Conexa...
- 12/01/18--05:33: Re: Audio not synced with the video
- 12/01/18--05:45: Re: Laptop delphi d40 internal speaker not working
- 12/01/18--09:18: Re: Headphone jack on computer not working
- 12/01/18--09:26: Microphone is not working properly
- 12/01/18--10:46: Re: Internal Mic not working poperly
- Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Check the box that says delete the software for this device.
- Then restart the computer and update the bios, chipset and audio drivers from this link: https://support.hp.com/us-en/drivers please select the country and follow the on-screen instructions.
- 12/01/18--10:54: Re: Internal Mic not working poperly
- 12/01/18--15:29: Re: Internal Mic not working poperly
- 12/01/18--15:46: Back panel jack on computer not working in Windows 10
- 12/02/18--02:55: Re: Back panel jack on computer not working in Windows 10
- 12/02/18--01:18: Re: Audio delay of about 2 seconds (only with headphones)
- 12/02/18--04:28: The audio on my laptop keeps going up and down
- 12/02/18--05:13: Re: The audio on my laptop keeps going up and down
- 12/02/18--05:23: Re: Audio delay of about 2 seconds (only with headphones)
- 12/02/18--07:21: Crackling sound is left headphone ear after BIOS update
- 12/02/18--08:12: Re: How to access audio speaker that detached
If Windows is open, click Start and then Shutdown.
If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.
With the power off, disconnect the power cord from the back of the computer.
With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.
Reconnect the power cord and turn on the power.
Hold the power button for at least five seconds to turn off the computer.
Turn on the computer and immediately press the F2 key repeatedly, about once every second.
The HP PC Hardware Diagnostics (UEFI) main menu is displayed.
- Select Component tests.
- Please initiate a test on the Audio - The Audio Playback Test checks your system to make sure the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete. Click Audio, then click Run once. Choose either the speakers or the headphones. When asked, enter the number of notes you heard.
- 12/02/18--10:00: Problem with Conexant HD Audio Driver ver. 22.214.171.124 Rev.Q
No it does not work, after few weeks it starts to have the same issue
Hello, where is everybody
I'm sending out a Private message to assist you with the next course of action.
Please check your Private message icon on the upper right corner of your HP Forums profile
Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hi. I have a microphone issue with a brand new laptop HP Elitebook 840 G5. Volume level is too low and people can't hear me properly. It's happening not only in skype and other programs, but also with internal voice recording. ALso, keyboard and touchpad noise covers voice. Microphone level is boosted, Windows troubleshooting and HP Support Assistant didn't find any problems, Windows is updated and restarted. I want to mention that I used every method from this article: https://support.hp.com/us-en/product/hp-pavilion-14-ba000-x360-convertible-pc/15551162/model/17053270/document/c03421813 and nothing helped. I also tried to download and install HP audio drivers for my model, but it had no effect. In addition, in my notebook Bang and Olufsen Audio is installed and it also didn't fix my problem. I would appreciate any help. Thanks!
It's great to have you back and your patience is greatly appreciated.
After reviewing your post thoroughly I see that you have already tried performing a system reset on the PC and still having issues with the internal mic not working. This looks like a possible hardware failure.
Just before that I would like to ensure you have followed these steps here:
Let's start off by Running Windows Updates troubleshooter -
Download and install the troubleshooter from this link.
Now try to perform Windows Updates -
1) In the search box, type and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Then please perform these steps from device manager.
Then check if this does the trick for you.
If the issue continues, then check if the internal Microphone is working and perform all the relevant steps from this link: HP PCs - Resolving Microphone Problems (Windows 10, 8) to troubleshoot the issue Then check if it gets resolved.
If the issue still persists, I will share you a private message with details. Please watch your inbox for more information.
Let me know if this helps!
Have a great day ahead! :)
My windows updates are current, since i have been troubleshooting this matter, i have been checking and updating whenever any update is available. I am up to date and No difference with my internal mic.
It's great to have you back and your patience is greatly appreciated.
After reviewing your post thoroughly, I see that you have performed all possible troubleshooting steps and still having the issue with the delay in the audio while playing from headphones.
Don't worry as I have a few suggestions which should help you in resolving this issue.
Have you tried connecting this headphone on another computer and check if that works.
Alternatively, have you tried to connect a different headphones on this PC and check if that helps.
Could you please try this and get back to us with the results as this will help me in further assisting you.
Eagerly waiting for your response!
In this scenario, as you have already tried resetting the PC back to the factory settings and still having the issue, I would personally suggest this could be a possible hardware failure.
I would recommend you follow the instructions suggested in the previous post to contact our HP phone support for further assistance.
Let me know if you need any further assistance. I'll be more than happy to help you.
Take care now and do have a fabulous week ahead. :)
I upgraded from Win 8.1 to Win 10 a few months ago. Microsoft damaged the rear audio output function. It is very faint and unusable. I think it was damaged in their automatic update. I reported the problem to Microsoft. Microsoft said that huge numbers of people had complained about it and they have people working on it. It has been several months and I never saw an update. I had hoped it would be automatic. I had paid over $100 to upgrade to Windows 10.
I followed the HP troubleshooter instructions. It told me to cycle power, press F2, go to HP diagnostics for the AUDIO components. There is no diagnostics for audio. So this problem cannot be fixed.
Same issue here. Even after updating to Windows 10 1809 and installing realtek drivers 126.96.36.19978
Bios is up to date as well.
My laptop is also an Omen - Hp Omen 15 dc0009nc
I just bought it. Less than a week ago! **bleep**!
I've tried uninstalling the driver and restarting the laptop but it hasn't helped, what else could I try?
I am also having the same problem. I have not found a solution. Tried everything. Hp is terrible with audio.
You could try updating drivers
I have this problem on my laptop as well, my is envy. There is a registry fix, that works for a few days. The problem has to do with dpc latancy
I have crackling sounds in the left headphone ear after updating the BIOS. This update was recommended by the HP support. I tried a lot of things to solve this issue, but without success. I just puchased this laptop a week ago and before the update the sound was working perfect. The sound of the notebook speaker is working fine and the right ear of the headphone is also ok.
I tried different headphones, but they al have the same problem.
I have updated the sounds drivers, but no changes.
The windows sound troubleshooter could not find any problem.
The HP support sound troubleshooter also could not find any sollution.
Please let me know how I could fix this problem.
Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I see from the post that you are having issues with the audio not working properly on your HP notebook. Don't worry as I have a few suggestions which should help you resolve this issue.
To provide you with an accurate solution, I'll need a few more details:
Have you recently made any changes on the PC before the issue started?
Have you tried to uninstall and reinstall the audio drivers?
Have you tried to run audio test from F2?
In the meantime, before going ahead and opening the panel to check the connections, I would suggest you try these steps here, these steps will help us narrow down the issue.
Perform a Hard reset on the notebook:
Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:
Next thing, I would suggest here is to uninstall the audio drivers from device manager:
Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.
Then check the box delete the software for this device.
Now restart the computer and then update the Bios, Chipset and Audio drivers on your PC from our HP support website, using this link.
Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer this link to know how to use HP support assistant.
If the issue persists, I would suggest you could try to run the test on the audio from F2 (Please remember to capture the failure ID for further assistance).
Please let me know if this resolves the issue, or if you require further assistance!
Eagerly waiting for your response!
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
I have tried connecting the headphones to another PC and they work fine. I have also tried two different manufacturers headphones on the laptop (Sure and Bose) and they have the same problem.
Thanks Jack, I will investigate
When using headphones on my notebook i encountered these two issues.
I installed the latest audio driver (mentioned in the title of this post) and it appears that when using headphones audio is very distorted, especially present during speech. I have tried several audio sources, including music and netflix and the problem is constantly present. (I have also tried this on several audio devices each exhibiting the same problem)
I have managed to temporary fix my issue with reverting to the older audio driver, however i would like to know if and when the fix is coming as i like having my drivers up to date whenever possible
As previous users noted, I have also encountered crackling periodic noise and as of writing this I haven't been able to resolve it