Re: audio problem when I insert the headphone jack

December 3, 2018, 1:27 pm

≫ Next: Re: Audio not synchronized with the video

≪ Previous: Re: Speakers Cracking/buzzing

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Welcome to HP Forums,

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out :)

 

I see that audio is played back on both Headphone and internal speakers. I appreciate your efforts to try and resolve the issue. Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• When was the last time it worked fine?
• Did this happen after a recent window or software update?
• Have you tried with different earphone/headphone?
• When was the last time the audio worked only through the headphones when connected?

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:

 

First, let's check for headphones are plugged in properly.

• Go to "Control Panel" and then click "Sound".
• Next Right click on the "Headphones" or on the "Playback" tab.
• Click the "Set as Default Device". 
• Now click "Apply" and then click "OK"

 

Figure: Troubleshooting search results

• Under Hardware and Sound, click Troubleshoot audio playback.

Figure: Playing Audio window

• A new window opens. Select the device you want to troubleshoot. Then click Next and follow the on-screen instructions.

Figure: Select the device to troubleshoot

 

Please test the audio now. If the issue persists then I suggest you perform the following steps:

 

Use the following steps to test your headphones or headset:

NOTE: Before you run this test, make sure you are using the correct headphones or headset jack connector. Refer to the Checking the headphones or headset section of this document.

1. Shut the computer off completely.

2. Turn on the computer and immediately press the F2 key repeatedly, about once every second.

   The HP PC Hardware Diagnostics (UEFI) home page displays.

3. Select Component Tests.

   Figure: Selecting the Component Tests

4. On the Component Tests menu, select Audio.

   NOTE: If your HP PC Hardware Diagnostics (UEFI) does not have the Audio test, it is an older version. To upgrade to the latest version, click here for Notebooks, or here for Desktops.

   Figure: Selecting the Audio tests

5. On the Audio Playback Test, select Run Once.

   Figure: Starting the Audio test

6. Select Headphone to begin the test.

   NOTE: Make sure to connect your headphone or headset; otherwise the test will not run.

   Figure: Running the Audio Playback test

7. During the test, a few music notes will be played in sequence and then repeated. Select the number of notes you hear in the sequence.

   If you hear no sound, select No sound.

   Figure: Entering the number of notes you hear

8. If the test fails, a failure ID will be provided. Have the failure ID available when contacting HP Support.

Keep me posted,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

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Re: Audio not synchronized with the video

December 3, 2018, 3:25 pm

≫ Next: Re: Speakers Cracking/buzzing

≪ Previous: Re: audio problem when I insert the headphone jack

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Thank you for posting on HP Forums,

Echo_Lake is at your service.

I understand you are in need of support,

And to help you out, I'm sending out a Private message to assist you with the next course of action.

Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Re: Speakers Cracking/buzzing

December 3, 2018, 3:24 pm

≫ Next: Re: Audio is not played several second after resuming video

≪ Previous: Re: Audio not synchronized with the video

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You are in luck (maybe). if you are ablolutely certain that the laptop has never made this noise when it is not plugged in, then it is a grounding issue. static charge is building up in the laptop, and interacting with speakers to make sound.

 

solution make sure you plug directly into the wall, use another power outlet. one with ground. something other things plugged in nearby cause this problem.

https://support.native-instruments.com/hc/en-us/articles/210293145-How-to-Resolve-Ground-Loop-Issues-Humming-and-Buzzing-Sounds-

Re: Audio is not played several second after resuming video

December 3, 2018, 3:33 pm

≫ Next: Audio

≪ Previous: Re: Speakers Cracking/buzzing

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It is actually a DPC latancy issue.

https://h30434.www3.hp.com/t5/Notebook-Audio/Speakers-make-a-Crackling-Static-Grinding-Fluttering-noise/m-p/6916221

 

We need Hp, Microsoft and the driver makers to fix this issue.

Audio

December 3, 2018, 3:37 pm

≫ Next: Re: Windows 10 System Sounds- Tinny, no Bass

≪ Previous: Re: Audio is not played several second after resuming video

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The f6/mute key on my notebook is locked in the "on" position, with the amber LED on; it won't unlock.  When I press it, the URL in the address bar on Chrome is highlighted, but it does not unlock the key.  What happened?  How do I correct this? The only way I can get audio now is to open the B & O speaker program and adjust the volume manually. 

Re: Windows 10 System Sounds- Tinny, no Bass

December 3, 2018, 5:55 pm

≫ Next: Headphone not working and speaker working even if headphone is plugged

≪ Previous: Audio

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Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out :)

 

As I understand, you're in need of support, 

I appreciate your efforts in trying possible troubleshooting steps, 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 
• (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
• Could you please share the screenshot of the application?
• Are you referring to the notification sound on your notebook? 
• Did you update to the latest audio driver from HP Website?
• Is it the first time that you're experiencing this sound? 
• Did you get an error code while performing driver Rollback?

Keep me posted for further assistance.

Headphone not working and speaker working even if headphone is plugged

December 3, 2018, 9:24 pm

≫ Next: Re: HP15da0077-tx Mute button light not working

≪ Previous: Re: Windows 10 System Sounds- Tinny, no Bass

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Hello, I've HP probook 4540s, I tried to use headphone, but it not working while there is sound form speakers even if the headphones are connected to the laptop the sound still comes from the speakers

Re: HP15da0077-tx Mute button light not working

December 4, 2018, 1:08 am

≫ Next: Re: Audio problem

≪ Previous: Headphone not working and speaker working even if headphone is plugged

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Thanks for getting back to us. Appreciate you trying the troubleshooting steps.  I have sent you a Private Message with the details about the next course of action.

 

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

 

To help the community find this post, click here to access our public post and Select - "Accept as solution", have a good day.

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Re: Audio problem

December 4, 2018, 2:18 am

≫ Next: Re: After resuming any file playback using headphones, audio is back only in several seconds

≪ Previous: Re: HP15da0077-tx Mute button light not working

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Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the audio on the computer.

 

Don't worry, I'm here to help! 

 

Let's try these steps -

 

Step 1 Run Audio troubleshooter -

 

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

 

Step 2 Re-install the Audio drivers -

 

1) In Windows, search for and open Device Manager.
2) Double-click Sound, video and game controllers.
3) Right click on the Audio drivers and click on uninstall.
4) Restart the computer. 

 

If the issue still persists, try updating the computer -

 

Step 3 Windows Updates troubleshooter - 

 

Click on this link to run Windows Updates troubleshooter.

 

Step 4 Windows Updates - 

 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Step 5 HP Support Assistant Updates -
 
1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up".  
 

Have a great day!

Re: After resuming any file playback using headphones, audio is back only in several seconds

December 4, 2018, 3:46 am

≫ Next: Re: audio problem when I insert the headphone jack

≪ Previous: Re: Audio problem

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, thanks for writing back to us.

 

Did you try steps recommended previously?

 

I understand you have updated the drivers, but the drivers that I have recommended previously are from HP and the Microsoft generic drivers. 

 

If you have tried all the steps recommended, it looks to be an issue with the browser.

 

As this issue occurs only when you play audio from a browser. Have you tried checking with a different browser?

 

Try restoring the browser settings to default and check if it helps.

 

Also, let me know if the issue occurs if you play an audio file saved on your PC.

 

 

I'll watch your reply!

Take Care! :)

 

 

 

Re: audio problem when I insert the headphone jack

December 4, 2018, 4:02 am

≫ Next: Re: Slim Docking Station Audio Out Not Working

≪ Previous: Re: After resuming any file playback using headphones, audio is back only in several seconds

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Hi, thank you for answering.
I can not tell you how long the problem has been going on, I've been aware of it during the last few weeks. This is a new PC, bought in June and that I used little for lack of time.

I performed the first step, only that gives me as a choice are the PC speakers (I attach a photo).
the headphones are not recognized even with the second passage.

If I try to turn off the PC and press F2 and do the test, the sound is heard only in the headphones and not through the speakers of the PC.

 

Re: Slim Docking Station Audio Out Not Working

December 4, 2018, 4:05 am

≫ Next: Realtek Driver 6.0.1.8544

≪ Previous: Re: audio problem when I insert the headphone jack

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I did the same, however, now internal laptop speakers are playing together with line-out/headphones without any possibility to distinguish between them.

Realtek Driver 6.0.1.8544

December 4, 2018, 7:31 am

≫ Next: Re: Audio

≪ Previous: Re: Slim Docking Station Audio Out Not Working

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I've only had this laptop for two weeks and had nothing but sound problems connected to the latest Realtek drivers that HP Support Assistant insists on downloading for me! So far in the last fortnight, I've had to do an F11 HP recovery and re-install Windows 10 FOUR times along with all other software and games I had on my device due to the System Restore that I make sure I do before installation consistantly failing to take my device back to the previous state!

 

The weird thing is, I'm sure Windows Update has already installed the latest Realtek drivers on my device but it seems HP Assistnant insists on letting me know that they still have to be installed via 'it's' platform too. When I do this however, the sound completely goes off on the machine. Netflix, games, Windows sounds, everything. I've also tried the headphone port and that's dead too. The first time this happened two weeks ago, the sound just went really quiet whilst playing Netflix but now it's happened a forth or fifth time, the sound is completely dead. Also, the Bang and Olufsen control panel on the task bar no longer opens when I click it. Opening the audio troubleshooter finds no problems either. 

 

So in short there seems to be an issue with Windows Update and HP Support Assistant installing the same Realtek Drivers resulting in the sound problems I've described as well as the Bang & Olufsen control panel suddenly not working. This also seems to be linked with the System Restore always failing to revert to the prior state after installation. Is there any way of fixing this? Maybe purging the system of Realtek drivers altogether or am I going to have to spend another full day of my precious time re-installing Windows and all my other software for a fifth time?

 

Thanks!

Re: Audio

December 4, 2018, 8:48 am

≫ Next: Re: audio problem when I insert the headphone jack

≪ Previous: Realtek Driver 6.0.1.8544

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Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, you are trying to change the audio settings.

 

Don't worry, I'm here to help! 

 

The "Action Key Mode" is disabled and this requires pressing Fn and the F1 through F12 buttons to perform a specific task.

 

Press Fn and F6 together to access the audio or mute option. 

 

To enable the action key mode, refer to "Enable action key mode" from this document.

 

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the blue "Thumbs up".  
 

Have a great day!

Re: audio problem when I insert the headphone jack

December 4, 2018, 9:00 am

≫ Next: Re: The audio on my laptop keeps going up and down

≪ Previous: Re: Audio

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Thank you for posting back. 

 

I appreciate your efforts to try and resolve the issue. 

 

Let's try performing system restore:

System Restore to restore your computer to a point in time before an issue began, System Restore returns your computer to the files and settings from the restore point.

1. Turn off the computer and wait at least 5 seconds with the computer in a full off state.

2. Turn on the computer and repeatedly press the F11 key, about once every second, until you see the Windows loading screen.

3. If a language selection screen opens, select the language you want to use to continue.

4. On the Choose your keyboard layout screen, select the keyboard layout that matches your keyboard type.

5. On the Choose an option screen, click Troubleshoot.

6. On the Troubleshoot screen, click Advanced Options.

7. On the Advanced options screen, click System Restore.

8. Click Windows 8, click Windows 8.1, or click Windows 10 as the target operating system.

   The System Restore window opens.

9. Click Next.

10. Click the Restore Point that you want to use, and then click Next.

    The Confirm Restore Point window opens.

11. Click Finish to restore your computer to a previous point.

12. Do not interrupt System Restore when it starts. Doing so can corrupt your hard drive and create more problems. Click Yes in the warning that appears.

13. System Restore returns the computer configuration to a previous point in time and restarts.

Keep me posted for further assistance.

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Re: The audio on my laptop keeps going up and down

December 4, 2018, 9:22 am

≫ Next: Re: After resuming any file playback using headphones, audio is back only in several seconds

≪ Previous: Re: audio problem when I insert the headphone jack

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Good Day. A warm welcome to the HP community. 

 

I reviewed the case regarding issues with the computer's audio. I will be delighted to assist you here.  

 

Superb description terrific observations made before posting. Kudos to you for that. ;) 

 

Please try these steps: Follow this document https://support.hp.com/us-en/product/hp-15-r000-notebook-pc-series/6875200/model/7265187/document/c05207095 which will lead you to a guided troubleshooter, which will provide you step by step instructions. By the end of the document I'm sure the issue would be resolved. :)  

 

This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue. 

 

Hope this helps. Let me know how it goes. ;)

Re: After resuming any file playback using headphones, audio is back only in several seconds

December 4, 2018, 9:36 am

≫ Next: Re: The audio on my laptop keeps going up and down

≪ Previous: Re: The audio on my laptop keeps going up and down

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Unfortunately hp support staff have been doing this for a while. They will keep on telling you to do generic things that do not work, even when they know what the problem is, because they do no what to acknowledge the underlying issue.

Anyways there is a Temporary fix.

The actual problem has to do with DPC latancy.

Re: The audio on my laptop keeps going up and down

December 4, 2018, 10:28 am

≫ Next: Audio error- MC1V7L-7PP9AJ-MFPWMF-21WC13

≪ Previous: Re: After resuming any file playback using headphones, audio is back only in several seconds

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Thank you for posting on HP Forums, 

Barachiel is at your service. 

 

I Understand you are in need of support,

And to help you out, I'm sending out a Private message with the required information's,

 

Good Luck. :)

Audio error- MC1V7L-7PP9AJ-MFPWMF-21WC13

December 4, 2018, 11:51 am

≫ Next: Re: No Sound when external speakers r connected to my laptop

≪ Previous: Re: The audio on my laptop keeps going up and down

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I cannot hear audio

have done reinstalling audio driver, fresh windows installation and troubleshooting.

I ran virtual assistant and subsequently HP PC hardware diagnostic - component test - audio and got this error

MC1V7L-7PP9AJ-MFPWMF-21WC13

 

I tried headphone test also and got error

MC1V7L-7PP9-MFPWM-21E403

 

plz help 

Re: No Sound when external speakers r connected to my laptop

December 4, 2018, 12:06 pm

≫ Next: Re: Internal Mic not working poperly

≪ Previous: Audio error- MC1V7L-7PP9AJ-MFPWMF-21WC13

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Welcome back!

 

I'm afraid the failure ID you've mentioned confirms a hardware malfunction within the Audio card and the best way forward is to Contact HP to have the device repaired:

The Failure code for your reference is 107.

 

HP Technical Support can be reached by clicking on the following link: Click here

 

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right. 

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' 

A case number and phone number will now populate for you.

 

Good luck!