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All Notebook Audio posts

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    Greetings!

     
    Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the audio.

     

    Appreciate you trying the steps. Don't worry, I'm here to help! 

     

    Let's try these steps -

     

    Step 1 Run Audio troubleshooter -

     

    1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
    2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

     

    Step 2 Re-install the Audio drivers -

     

    1) In Windows, search for and open Device Manager.
    2) Double-click Sound, video and game controllers.
    3) Right click on the Audio drivers and click on uninstall.
    4) Restart the computer. 

     

    Step 3 Download and install the Audio and BIOS update -

     

    Audio

     

    BIOS

     

    Step 4 Run the Audio test -

     

    1) Shutdown the computer. 
    2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
    3) Press F2 once. 
    4) Go to Component test. 
    5) From the list, run the Audio test. 

     

    Hope this helps!

     

    Let me know how that goes.

     

    To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the blue "Thumbs up".  
     

    Have a great day!


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    You're very welcome.

     

    Glad you were able to get the sound working again.


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    Thank you for posting back. 

     

    I appreciate your efforts to try and resolve the issue.
    The audio drivers seem to be corrupted. 
    Let's clean install the Audio Driver for this computer:

     

    First, Uninstall the Audio driver from the device manager as shown in Figure 1 ( refer above image- step 1 ) 

    Once, its done install the Audio driver from HERE and restart your computer and check.

     

    This should fix the issue, Keep me posted for further assistance.


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    I have a brand new Notebook, all updates and drivers are completely up-to-date. When I connect my HDMI cable to my TV the audio doesn't work. The volume button (near bottom right corner) says "No speakers or headphones plugged in".

     

    I've been through troubleshooting and the entire virtual assistant process for both Sound and HDMI and nothing works.

     

    Is there anything else I can do? Or is the Notebook just faulty?


    0 0
  • 12/09/18--10:41: Re: Working solution!
  • wow, so easy but so annoying. I have been trolling the internet for 2 weeks trying to solve this, thanks for that, top man.


    0 0
  • 12/09/18--13:50: Re: PC
  • Welcome to HP Forums,  

    This is a great place to get support, find answers and tips,
    Thank you for posting your query, I'll be more than glad to help you out :)

     

    I see the notebook emits strange noise while the computer is power on,
    Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

    • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
    • When was the last time it worked fine?
    • Did this happen after a recent window or software update?
    • Have you made any hardware/software changes?
    • Have you tried any troubleshooting steps?
    • Does computer heats up or freeze when it emits noise?

    Keep me posted for further assistance.


    0 0

     
    Greetings!

     
    Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, the mute button on your computer is not working. 

     

    Appreciate you trying the steps. Don't worry, I'm here to help! To better assist you -

     

    1) What's the exact model name of the computer? Refer to this link for steps to find the product details. (Ensure not to share the serial number, email, phone number, etc.)


    2) What's the operating system installed on the computer? 


    3) Were there any hardware or software changes made? 


    4) Is your computer booting up? Are you able to access other features? 

     

    While you respond to that, let's try these steps -

     

    1) Shutdown the computer. 
    2) Unplug all the Adapter and peripherals connected. 
    3) Remove the Battery. 
    Note - This step might not be applicable if the computer has a built-in battery. 
    4) Press and hold down the power button for 15 to 20 seconds. 
    5) Plug-in the Adapter and put the Battery back into the computer. 
    6) Try to turn on the computer. 

     

    If the issue still persists, try these additional steps -

     

    Step 1 Run Audio troubleshooter -


    1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
    2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

     

    Step 2 Re-install the Audio drivers -


    1) In Windows, search for and open Device Manager.
    2) Double-click Sound, video and game controllers.
    3) Right click on the Audio drivers and click on uninstall.
    4) Restart the computer. 

     

    Also, try updating the computer -

     

    Step 3 Windows Updates troubleshooter -

     

    Click on this link to run Windows Updates troubleshooter.

     

    Step 4 Windows Updates -

     

    1) In the search box, type and open Windows Updates.

    2) Check for updates.

    3) If the updates are available, click on install and restart the computer.

     

    Step 5 HP Support Assistant Updates -

     

    1) In the search box, type and open HP Support Assistant.

    2) Check for updates.

    3) If the updates are available, click on install and restart the computer.


    Hope this helps!

     

    Let me know how that goes.

     

    To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the blue "Thumbs up".  
     

    Have a great day!


    0 0
  • 12/10/18--02:42: The sound is very low
  • Sir , 

    One week ago I purchased a secondary notebook hp probook 650g1 .On a laptop installed WINDOWS 10.on the back of the laptop is written windows 8.probably used to be installed windows 8.The sound is very low.I could not find an audio driver on your site to re-install it.if i install the driver again the sound may get louder.

    Please help me very much.


    0 0
  • 12/10/18--03:25: Re: headphone problem
  •  
    Greetings!

     
    Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, the headphones are not working.

     

    Don't worry, I'm here to help! To better assist you -

     

    1) What's the model name of the computer? Refer to this link for steps to find the product details. (Ensure not to share the serial number, email, phone number, etc.)


    2) What's the operating system installed on the computer?


    3) Were there any hardware or software changes made? 

     

    While you respond to that, please try the steps mentioned in this document.

     

    Hope this helps!

     

    Let me know how that goes.

     

    To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the blue "Thumbs up".  
     

    Have a great day!


    0 0

    The audio is not working on my laptop.

    I needed my hp envy-17 j137cl to be repaired by square trade. So I bought a new ssd to upgrade it when I was done and cloned the drive and put in the ssd clone and reinstalled windows before I sent it out. And when I got it back the harddrive was wiped with windows reinstalled. The audio worked then.

     

    I then reinstalled the original HDD and recloned it back to the ssd and now the audio doesnt work. the driver showed that everything was working ok and the level meter showed that there was audio, but nothing coming out. I did the device manager and tried to update it and it said everything was best. So I foolishly deleted the driver before I backed it up so I could reinstall using the sp63555. But when I did that, the reinstall gets halfway through and says that the idt doesnt match or hardware is wrong and stops the install. 

    The device manager had the High definition audio controler is under system devices tab, and has the latest drivers. I cant seem to find anything to reinstall any driver, or update it.

     

    Thanks for your help


    0 0

    Hi:

     

    The only suggestion I can offer would be to try this W10 IDT audio driver.  Restart the PC after installing the driver.

     

    6.10.6492.0 Rev.A

     

    https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe


    0 0

    A fix I found from another thread that's been working so far is to install the Microsoft HD sound driver. This might not work on all computers. To do this, right click on the speaker icon in the bottom right corner of the screen and click on the "Troubleshoot sound problems" option. Go through the troubleshooter and keep selecting the option that says the quality sounds bad until it asks you if you want to install the Microsoft HD sound driver. I tried it a few minutes ago and I haven't noticed the issue after testing it multiple times.


    0 0

    ,

     

    Welcome to the HP Forums :) I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I understand you are having issues with the audio not working from the HDMI connection. No worries, I'll be glad to help you.

     

    Splendid effort and fabulous description of the issue before posting. Kudos to you on that score.  You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. 

     

    To provide you with an accurate solution, I'll need a few more details:

    Have you recently made any software or hardware changes on the PC before the issue started?

    Are you able to hear sound when connected to the laptop using the same HDMI cable?

    Have you tried to update the Bios?

     

    In the meantime, I would suggest you go through the steps suggested in the support document for - HP PCs - Troubleshooting HDMI Display and Sound Issues (Windows 10, 8, 7)

     

    Could you please respond to this post with the details as well as with the results of the troubleshooting for further assisting you.

    Eagerly waiting for your response!

    Regards,

     


    0 0

    I've had this issue for over a year now, and have tried  every solution i could find online but nothing has worked. I've tried the hp audio check, I've also tried all the solutions the hp virtual prompted me to try and still nothing. recently i ran the Audio test from the HP PC Hardware Diagnostics and recieved the failure id 0G882F-6P99AQ-PXGJXG-21U413. Im running out of options so any help will be greatly appreciated.


    0 0

    Hi:

     

    The failure code tells us nothing specific...It says...Audio Failure (unspecified)

     

    Since you are running W10 on there, the only suggestion I can offer would be to try this W10 IDT audio driver and restart the PC.

     

    6.10.6492.0 Rev.A

     

    https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

     

    If that driver doesn't get the audio to work, I think you can safely assume the audio chip on the motherboard has died.


    0 0

    thank you Paul unfortunatly the driver did not work.  also im sorry i did not mention this before but when connected to a hdmi  device the audio come out through the connected device. does that change anything?  or does that just comfirm that the audio chip is dead?


    0 0

    You're very welcome.

     

    The HDMI audio is provided by a separate audio device controlled by the graphics system.


    0 0

    and im assuming i can't really do anything to repair the dead audio chip right?


    0 0

    That is correct.

     

    It wouldn't be worth the expense to replace the motherboard.


    0 0

     


    Thanks   appreicate all the help, looks like this baby will stay connected to my projector from now on 

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