Bluetooth headphones working as headset but not headphones

December 14, 2018, 12:58 am

≫ Next: Re: Mute light not working

≪ Previous: Re: Mute button works, but light stopped working

$

0

0

My Bluetooth device stopped playing working as headphones at some point. it works as a headset, but it does not play media. The headphone test does not play any sound, but the green indicator does show. The headset test does play audio on one ear which I believe is normal. The computer does not seem to be aware there is any problem. It connects and the configuration does not display anything differently. 

Steps I have tried:

Automatic troubleshooters (did not recognize anything wrong)

Restarting computer

Uninstalling bluetooth and audio drivers

Installing drivers from HP website

 

 

 

---

Re: Mute light not working

December 14, 2018, 4:16 am

≫ Next: Re: Speakers Cracking/buzzing

≪ Previous: Bluetooth headphones working as headset but not headphones

$

0

0

Hi,
I uninstalled Realtek High Definition Audio but forgot to click the box for uninstalling drivers. It will not restore now, what should I do??
Cheers.

Re: Speakers Cracking/buzzing

December 14, 2018, 4:53 am

≫ Next: Re: HDMI audio failure - No speakers or headphones plugged in

≪ Previous: Re: Mute light not working

$

0

0

Hi - am afraid I get this only when plugged in but when plugged in to any adapter anywhere...

Re: HDMI audio failure - No speakers or headphones plugged in

December 14, 2018, 5:32 am

≫ Next: HP 15-ac106na no sound

≪ Previous: Re: Speakers Cracking/buzzing

$

0

0

 

,

 

It's great to have you back and your patience is greatly appreciated. 

 

As I understand you have followed the steps suggested from the previous post and still having the same issue. Don't worry as I have a few other steps which should help you resolve this issue.

 

In this scenario, I would suggest here is to run the audio test from the F2 (Please remember to capture the failure ID for further assistance).

• Hold the power button for at least five seconds to turn off the computer.

• Turn on the computer and immediately press the F2 key repeatedly, about once every second.

• The HP PC Hardware Diagnostics (UEFI) main menu is displayed.

• Select Component tests.

• Please initiate a test on the Audio - The Audio Playback Test checks your system to make sure the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete. Click Audio, then click Run once. Choose either the speakers or the headphones. When asked, enter the number of notes you heard.

If the audio test passes then the evidence indicates towards a software issue. In that case, you may perform the steps as described in detail from this link: HP PCs - No Sound on HP Computer. 

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

 

Regards,

HP 15-ac106na no sound

December 14, 2018, 8:36 am

≫ Next: Re: Speakers Cracking/buzzing

≪ Previous: Re: HDMI audio failure - No speakers or headphones plugged in

$

0

0

Hello, recently the sound of my laptop disappeared. I have no sound from the built in speakers and from the headphone jack. I connected my TV with HDMI and the TV plays the sound though. So I tried to update my BIOS, reinstalled and updated the drivers, but still no sound. The OS acts like there is no problem, it recognises that there is a sound card. What I noticed is that the HP diagnostic tool doesn't recognise whenever I plug headphones in. And the other thing is the F6 button (mute). When I press it, it mutes the sound, according to the icon on the taskbar, but the strange thing is that usually a white led in the button used to light up, when it's muted, but now the light doesn't come on. Anyone had such an experience? What could be the problem? I don't think it is software related though, because I used the UEFI diagnostic tool, which should bypass the software related problems.

Re: Speakers Cracking/buzzing

December 14, 2018, 9:18 am

≫ Next: Re: SQUEAKING NOISE WHEN I CLICK ON ANYTHING, SUCH AS PULL UP A SPREADSHEET, ETC

≪ Previous: HP 15-ac106na no sound

$

0

0

Thank you very much for taking the time and sorry for the delay in getting back to you.

To come back to you on the queries you had the crackling gets softer with the volume and there is nothing if the volume is muted.  The crackling also only seems to come at the beginning of the sound.

I have run the hardware diagnostics and there is NO crackling during the diagnostic.

I done what you suggested and uninstalled the Realtek as well as Intel sound drivers.  I have reinstalled them from HP website.  (Interestingly the HP Support Assistant didn't pick up the fact that there was no driver!).

I'm afraid that did not make any difference!

What was interesting was that the crackling and interference shot up when there was no driver and then went back to the level previously once the driver was reinstalled.

So I'm afraid still an issue...

Re: SQUEAKING NOISE WHEN I CLICK ON ANYTHING, SUCH AS PULL UP A SPREADSHEET, ETC

December 14, 2018, 10:48 am

≫ Next: Re: No sound from computer

≪ Previous: Re: Speakers Cracking/buzzing

$

0

0

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I have gone through your Post and would like to help

 

Does it happen only when using web based applications or when browsing? If yes, try using a different browser

 

If the issue is happening on all Apps and on different browsers as well, then update the Audio driver and BIOS from this Link: https://support.hp.com/us-en/drivers

 

Keep me posted how it goes

 

Thank you 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

Re: No sound from computer

December 14, 2018, 12:34 pm

≫ Next: HP Volume problems

≪ Previous: Re: SQUEAKING NOISE WHEN I CLICK ON ANYTHING, SUCH AS PULL UP A SPREADSHEET, ETC

$

0

0

,

 

Welcome to the HP Forums :) I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you're having issues with the sound not working on your HP PC. Don't worry we'll work together to help you find a solution.

 

To provide you with an accurate solution, I'll need a few more details:

What is the product number of your PC? Use this link to find it:  https://support.hp.com/in-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you recently made any software or hardware changes before the issue started?

Have you installed a retail copy of Windows or OEM version.

Have you tried to update the drivers either using Windows update or using HP support Assistant?

Did you try to run a test on the Audio from F2?

 

Could you please respond to this post with the details as this will help me in further assisting you.

Eagerly waiting for your response!

Regards,

---

HP Volume problems

December 14, 2018, 3:14 pm

≫ Next: Unable to switch on B&O play experience button. Seems like it's frozen.

≪ Previous: Re: No sound from computer

$

0

0

For the past two weeks, every time I start up my laptop, the volume reset's to 68, which is way too loud for me. Is there any way to disable the reset or change it? I consider this a bug, because it isn't supposed to be that loud.

Unable to switch on B&O play experience button. Seems like it's frozen.

December 15, 2018, 12:37 am

≫ Next: Record Audio from hifi system

≪ Previous: HP Volume problems

$

0

0

Record Audio from hifi system

December 15, 2018, 6:37 am

≫ Next: HP Elitebook 840 G5 external microphone not working

≪ Previous: Unable to switch on B&O play experience button. Seems like it's frozen.

$

0

0

I think this question has been asked in vaarious forms before however i shall ask again as the answers dont quite fit the requirements.

 

I would like to copy my records and cassettes from my hi-fi to .wav or .mp3 using Audacity.

 

How do I get the sound onto my laptop as it only has the 1 mic/headset 3.5 port? is this possible?

if not

Is there an alternative using rca/headphone jack from hi-fi to a usb connector?

 

Thanks

HP Elitebook 840 G5 external microphone not working

December 15, 2018, 8:00 am

≫ Next: Re: HP ENVY X360 Sound Card Issues

≪ Previous: Record Audio from hifi system

$

0

0

I just bought an external microphone for my HP Elitebook. I only have one audio jack, and when I plug the mic in it shows up as headphones and not as a microphone. When I look at the mic specification it requires a jack on the back panel, while I only have an audio jack on the right panel - which is leading to the sound output. 

 

I also tried with an adapter, but still says that the external mic is unavailable with a red arrow pointing down. Even when I plugged my actual headphones in, only the audio worked and not the headphone's mic. 

Re: HP ENVY X360 Sound Card Issues

December 15, 2018, 8:55 am

≫ Next: Re: Realtek drivers from Hp do not install properly

≪ Previous: HP Elitebook 840 G5 external microphone not working

$

0

0

@joelbrigham

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out :)

 

I see that your experiencing difficulties with audio on HP envy x360 notebook. I appreciate your efforts to try and resolve the issue.

Let's uninstall the existing sound driver in your laptop and reinstall a new driver for your sound device.

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
• When was the last time it worked fine?
• Have you tried any troubleshooting steps?
• Did this happen after a recent window or software update?

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:

 

1) Open Device Manager in your laptop.

2) Double-click Sound, video and game controllers to expand it. (Realtek High-Definition (HD) Audio Driver-Ignore Intel  )

 

3) Right-click your sound device and click Uninstall device. (Realtek High-Definition (HD) Audio Driver-Ignore Intel )

4) Confirm the uninstallation. Check the box next to Delete the driver software for this device if there’s an option like this, then confirm the uninstall. (Realtek High-Definition (HD) Audio Driver-Ignore Intel ​​​​​​)

5) Restart your computer and Windows will automatically download and install the latest sound driver for your device. After that, check the sound to see if it works.

 

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Re: Realtek drivers from Hp do not install properly

December 15, 2018, 8:46 am

≫ Next: Elitebook 840 G5 and 120W Thunderbolt G2 Dock with Audio

≪ Previous: Re: HP ENVY X360 Sound Card Issues

$

0

0

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out :)

 

I see that your experiencing difficulties with audio driver installation on HP ENVY x360 - 15-cn0003ca notebook. I appreciate your efforts to try and resolve the issue.

Let's uninstall the existing sound driver in your laptop and reinstall a new driver for your sound device.

1) Open Device Manager in your laptop.

2) Double-click Sound, video and game controllers to expand it. (Realtek High-Definition (HD) Audio Driver-Ignore Intel  )

 

3) Right-click your sound device and click Uninstall device. (Realtek High-Definition (HD) Audio Driver-Ignore Intel )

4) Confirm the uninstallation. Check the box next to Delete the driver software for this device if there’s an option like this, then confirm the uninstall. (Realtek High-Definition (HD) Audio Driver-Ignore Intel ​​​​​​)

5) Restart your computer and Windows will automatically download and install the latest sound driver for your device. After that, check the sound to see if it works.

 

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Elitebook 840 G5 and 120W Thunderbolt G2 Dock with Audio

December 15, 2018, 9:44 am

≫ Next: Re: No sound...won't unmute

≪ Previous: Re: Realtek drivers from Hp do not install properly

$

0

0

Have an Elitebook 840 G5 (Win 10) connected to Thunderbolt Dock G2 with Audio Module (3Ye87AA) - there is no sound coming from the dock - have updated drivers using HP Support Assitant. Cannot hear any soound from videos or windows notification sounds. Volume is up, mute is off and when I change the sound option to computer audio, sound is present. 

Please help - feel like I may have hit a setting that affected this. Had sound a few days ago. 

---

Re: No sound...won't unmute

December 15, 2018, 10:48 am

≫ Next: I Conect my Elitebook 8440p To My TV, via Display Port HDMI adaptor ando dont have audio

≪ Previous: Elitebook 840 G5 and 120W Thunderbolt G2 Dock with Audio

$

0

0

Thank you for the response and list of suggestions.  Tried them all...still won't unmute.  Worked with a Virtual HP agent and followed all suggestions there...still won't unmute.  Took it to a computer repair shop...no success there.  I'm frustrated, I'm disappointed, and I'm throwing in the towel.  Next attempt will be to drive 45 miles to our nearest Best Buy Geek Squad.  If it's an expensive fix, I'll shop for a different laptop for our niece since she needs it for nursing school...and sadly, if a new laptop is necessary, it won't be an HP.  After spending countless hours online it appears that this particular problem with the HP Envy x 360 is very common and I'm disappointed that HP apparently hasn't made an effort to address such a widespread problem.  The audio problems first started while the laptop was still in warranty.  As I stated previously the fix was to merely do a restore...problem solved but ONLY temporarily.  By the time it became apparent that this would be an ongoing problem, the laptop was no longer under warranty and eventually a restore wouldn't address the audio problem at all.  So now any means of correcting this problem will be at our expense and I find I'm not confident enough in this particular laptop model to spend any more money on what appears to be a long standing and widespread fault with the HP Envy.  I do very much appreciate your list of suggestions to address this but my next step will probably be to surrender to the inevitable!!  Thanks again.

I Conect my Elitebook 8440p To My TV, via Display Port HDMI adaptor ando dont have audio

December 15, 2018, 11:44 am

≫ Next: Re: HP 15-ac106na no sound

≪ Previous: Re: No sound...won't unmute

$

0

0

I Conect my Elitebook 8440p To My TV, via Display Port HDMI adaptor ando dont have audio. The video is fantastic, I have the last drivers, I did All, but nothing. Help

Regards

Re: HP 15-ac106na no sound

December 15, 2018, 1:36 pm

≫ Next: Re: No sound...won't unmute

≪ Previous: I Conect my Elitebook 8440p To My TV, via Display Port HDMI adaptor ando dont have audio

$

0

0

 

Thank you for posting on HP Forums, 

Barachiel is at your service. 

 

I Understand you are in need of support,

And to help you out, I'm sending out a Private message with the required information's,

 

Good Luck. :)

Re: No sound...won't unmute

December 15, 2018, 4:56 pm

≫ Next: Sound not working

≪ Previous: Re: HP 15-ac106na no sound

$

0

0

 

,

 

It's great to have you back and your patience is greatly appreciated.

 

After reviewing your post thoroughly, I see that you have tried the steps suggested and unfortunately nothing has helped to resolve this issue.

 

In this scenario, I'm sending out a Private message with the information you need to get this sorted,

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it 

 

Keep me posted,

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Sound not working

December 15, 2018, 7:46 pm

≫ Next: Re: Unable to switch on B&O play experience button. Seems like it's frozen.

≪ Previous: Re: No sound...won't unmute

$

0

0

Whenever I try to play audio through the built in speakers, all that is heard is a very quiet high pitch noise. Sound works with headphones plugged in. 

 

What I have tried:

-Uninstalling/Reinstalling Drivers

-Updating Drivers

-Audio Troubleshooting Program that pops up in Windows

-Audio Playback Test in BIOS

 

The audio test in BIOS came back with the "FAILURE ID: PGC1U2-90X9AV-GXGGQK-21FQ03"

At this point I'm afraid the speakers may be toast, but any suggestions would be much appreciated.