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All Notebook Audio posts

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    After Windows update 1908 no sound over HDMI cable.
    When i plug in my HDMI cable i do get sound notifaication from Windows and the video is shown on TV, but no sound.
    But the thing is there is no playback option is sound, cant find my TV, all dicconected devices are shown.

    Tried bunch of staf (new cable, difrent TV, unistall, roll back, instaling) same thin, no sounud.

    Im thinking it is a driver thing or Windoiws up.
    Device Maneger
    Intel HD 620 driv. ver.
    Realtek High Definition Audio driv. ver.
    System devices - High Definition Audio Controler driv. ver. 10.0.17763.1

    When i try instaling DCH Win 64x beta drivers at the end of instalation it says "Operating system is not suported"!?!?

    Pls help!


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    Yes I can hear sound from the laptop when it isn't connected to the TV

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    Hi! , Welcome to HP forums.


    I understand the audio volume is stuck at 100% and you have issues reducing the volume.


    Don't worry I'll try to help you out.


    Did you make any software or hardware changes on your PC?


    Please share the product number of your PC to assist you better.


    Excellent description and a great diagnosis done. It is greatly appreciated.


    By not wasting much or your time. Please try the steps recommended below and check if it helps.

    1. Open the Sound menu.

    2. Right-click on your speakers (or the audio output you want to amplify), and select Properties.

    3. Go to the Enhancements tab.

    4. Check the Loudness Equalization option.

    Also, Uninstall the audio drivers from the device manager and install the latest version of audio drivers using HP support assistant.


    Refer this article to know more information about using the HP support assistant. Click Here


    If the issue still persists. Try the steps recommended below.


    Go to Windows Device Manager > Sound, video and game controllers section.
    In the list of audio device drivers, look for Realtek or IDT High-Definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
    Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
    Right-click and select Update Driver Software.
    Select Browse my computer for driver software.
    Select Let me pick from a list of device drivers on my computer.
    You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
    In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
    At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
    In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek or IDT High-Definition Audio.
    At the prompt to reboot, click Yes.


    Try updating windows to the latest version.


    If the issue still persists try running a system diagnostics test from your PC and check if the hardware components on your PC are functioning correctly.


    Refer this article to know more information about running system diagnostics on your PC.



    Let me know if this works!

    Have a great day! :)


    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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    Guess the only solution is to tkae it back and get my money back? since it's only 4 days old.

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    I am responding on behalf of as he is out for the day. It is great to have you back and your patience is greatly appreciated.


    I reviewed your conversation and understand that you are not getting sound when the computer is connected to your TV.


    I recommend you follow the below steps and check whether the issue is resolved.


    If the HDMI device is not set as default device, you cannot hear the sound from HDMI output. Follow steps below to set the HDMI device as Default Device:

    1) Right-click on the sound volume icon in the lower right corner of Windows. A context menu will pop up.

    2) Click Playback devices.

    3) In the Playback tab, select Digital Output Device or HDMI option. Click Set Default and click OK. Then the HDMI sound output will be set as default.  


    If you do not see the Digital Output Device or HDMI option in the Playback tab, right click on the blank place, then click Show disconnected devices and Show disabled devices on the context menu. Then set it as the default device.


    If you continue facing the issue, I recommend you update the audio driver from the below link and check whether the issue is resolved.



    Let me know how it goes and you have a great day!


    If you wish to show appreciation for my efforts, mark my post as Accept as Solution.Your feedback counts!



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  • 12/18/18--08:42: Re: Headphone jack broken
  • I guess it depends on how good the built-in audio circuit in your computer is but I own the Sabrent USB audio adaptor in the link above and the quality seems the same as my low-end computer's built-in audio. 

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    Hi, I have a HP Probook 6440b with Windows 10 installed and I am trying to fix the mute light staying orange all the time. I installed and reinstalled QuickLaunch under compability mode. It didn’t work and I tried installing the IDT Audio Driver manually and from the HP Website under the Windows 7 Compability mode but the installer says a device is not attached to the system. No missing device symbols are not showing up at all. The audio works fine and does mute when I press it but when I unmute it, the light stays orange

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    Thank you for posting on HP Forums,

    Echo_Lake is at your service.

    I understand you are in need of support,

    And to help you out, I'm sending out a Private message to assist you with the next course of action.

    Please check your Private message icon on the upper right corner of your HP Forums profile

    Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link:

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    My product number is HP ENVY Laptop 13, product number 1KT13UA#ABA. Thank you!

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    I am sorry but the answer is not useful because i have already done every step:

    Step 1 Run Audio troubleshooter

    Step 2 Re-install the Audio drivers

    Step 3 Windows Updates troubleshooter

    Step 4 Windows Updates 

    Step 5 HP Support Assistant Updates


    the problem is that the driver that hp support assistant is proposing is faulty, i reverted to the previous version of the driver and everything went back to normal

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    There is not much in updates for you to do.


    Realtek High-Definition (HD) Audio Driver (Windows 10 v1803) Jun 4, 2018



    HP Firmware Pack (Intel Processors) Nov 26, 2018



    Install and reboot:



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    The step you have recommended is one of the first troubleshooting tips on your troubleshooting guide, and I have been over it with your virtual assistant too. It does not work. The 'set default' button does not actually work to click on, but I have been through the step by right-clicking and then choosing the set default option. It does not work, the no speakers or headphones plugged in message remains.


    I've also updated the drivers, as recommended in the troubleshooting advice which I have already said I have tried.

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  • 12/18/18--15:00: Beats Audio Control Panel
  • Hello there,,

    I don't have any problem with the sound.

    but I can't found my Beats Audio Control Panel.


    this happened when i get updated to windows 10 that i couldn't find this audio panel.


    i have already checked windows update.


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    Thank you for keeping me posted.


    I am sending you a private message suggesting the next course of action.


    Please check your private message icon in the upper right corner of your HP Forums profile.


    Good day! Take care :)



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    Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.


    I have gone through your Post and would like to help


    Please try reinstalling the Audio driver from Device Manager


    - Select the Start  button, type Device Manager, and select it from the list of results.
    - Look for Audio Inputs & Outputs and expand the List
    - Look for Audio driver then right-click it, and select Update Driver.
    - Select Search automatically for updated driver software.
    - If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the Audio driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.


    Then download the BIOS from this Link:


    If the issue persists we can perform a Reset. Please refer to this Link:


    Since the Notebook is only 4 days old you can also get it exchanged at the store 


    Keep me posted if you need further assistance


    Thank you and have a great day 😊


    If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

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    The only suggestion I can offer would be to see if this W10 IDT audio driver works for your model.


    Restart the PC after installing the driver...


    6.10.6492.0 Rev.A


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    thank you.

    the panel now apperars at the start.

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    You're very welcome.

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    My computer says i have 3 microphones on it,this is possible unless someone has put another one it.How do i find out.

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    Thanks for trying. 


    I'd suggest you try re-installing the HP Support Assistant if you have not done that already -


    1) In the search box, type and open "Uninstall a Program".

    2) Look for HP Support Assistant.

    3) Right-click to uninstall.

    4) Restart the computer.

    5) Install the HP Support Assistant from this link.


    Keep me posted. 

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