Hi HP support. I have various issues with new HP EliteBook 850 G5
Microphone level is very low. Nobody can't hear me well in meetintgs.
After video paused and resumed 30% times audio stream is missing and I have to restart video to get back audio working.
Please provide me with fixed driver.
Hello there,
I need your help please - the sound volume increases and decreases automatically when I record or listen to videos online. Please, help? :-)
God bless
I am responding on behalf of
I recommend you download and install HP support assistant from the below link and it will automatically download and install all the latest drivers available for your computer.
Also, I recommend you try using the Windows built-in sound driver and check whether the issue is resolved.
Here is how it is done.
Follow the below steps to install all the updates.
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Perform any other update management actions as needed.
Postpone an update: Click Remind me, and then select a time preference.
Delete an available update: Click the Delete icon 
to remove the update from the list and record it in the action log.
Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution.Your feedback counts!
Cheers!
Hi!
I understand when you play audio through headphones you hear a lag.
Don't worry I'll try to help you out.
Did you make any hardware or software changes on your PC?
Have you tried checking with different headphones?
Have you tied checking with a different application?
Please share the product number of your PC to assist you better.
Excellent description and a great diagnosis done. It is greatly appreciated.
Try the steps recommended below.
Method 1:
1. Right click the speaker icon on the Taskbar and select Playback devices to open Sound settings. Double click your headphones device to open the Properties.
2. Choose the Levels tab and then adjust the Microphone slider to 0. Click Apply.
3. Go to Enhancements tab and then check the Disable all sound effects. Click OK twice to exit.
Method 2:
This may happen when you have the external speakers set to default.
Perform the task mentioned below to set headphones as default:
a) press the ‘Windows key + X’ key on the keyboard and then click on control panel and then Hardware and sound option.
b) Click in Sound, then a new window will open up.
c) In the new windows click on the tab "Playback" and right click in the window and click on Show Disabled devices.
d) Now check if headphones are listed there and right click on it and choose enable.
e) Highlight that headphones and click on "Set as Default".
Method 3:
1. Right click the speaker icon on the Taskbar and select Recording devices.
2. Double click the Microphone and open the Properties box.
3. Go to Levels tab. Adjust the Microphone Boost slider to 0. Click OK twice to finish all the settings.
Now plug in your headphones and try playing some audio files. You will never hear the static sound in the headphones any more.
Also, Please try the steps recommended below.
Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Conexant High definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Conexant High definition Audio.
At the prompt to reboot, click Yes.
If the issue still persists try the steps recommended below.
Also, check inside the headphone port if there is anything stuck inside it and clean the port.
Lastly, try the headphones on another PC, iPod, or another audio device to make sure the headphone jack is correctly functioning.
Let me know if this helps!
Have a great day! :-)
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Hi, thank you for your reply. I followed the instructions, but the Support Assistant just says "No Updates Available". I've contacted HP support over the phone and have updated the BIOS and Windows. Neither solved the audio issues so they're now sending me a recovery kit, since my recovery partition is oddly empty. If that doesn't work then they said it's likely a hardware issue and will need repairing.
I can't connect my Bose bluetooth headphones to my Pavillion Laptop running Windows 7
Does your HP Pavilion have Bluetooth adapter ? What is it ? Please use the following instructions to find out the model/product of your machine:
https://support.hp.com/us-en/document/c03754824
Please do NOT post its Serial number (s/n).
Regards.
What is your HP Envy x360 ? Please use the following instructions to find out the model/product of your machine:
https://support.hp.com/us-en/document/c03754824
Please do NOT post its Serial number (s/n).
Regards.
Please do a clean install the following Audio driver
https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92797.exe
Regards.
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out :)
I see that the Speaker & Headphones work at the same time,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:
Check the 'Disable front panel jack detection' option:
Double-click on the Realtek HD Audio manager system tray icon
Click on small folder icon
Check that the 'Disable front panel jack detection' tick box is unticked.
Now insert the jack plug of either a microphone or headphones into the corresponding front panel socket of your computer.
If you now see the message 'Information: A jack has been plugged in', then you do not need to change this setting as your system has an HDA compatible front panel.
If you do not see this message, then click on the small folder icon again and tick the 'Disable front panel jack detection' check box.
If any of the above options are unavailable, install the latest drivers for you audio adapter and then try again: Click here for the drivers
Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
Welcome to the HP Forums!
Thank you for posting your query on this forum, it's a great place to find answers.
Don’t worry, I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.
Look forward to hearing from you and you have a great day!
Take care.
Cheers!
Thank you for keeping me posted.
Please perform a recovery using the recovery media and check whether the issue is resolved.
If the issue persists, please contact phone support and they will arrange a repair.
Good day! Take care :)
Cheers!
Dear Banhien,
Thank you for the quick response. The model is an HP Envy 15 x360 i7 855OU :-)
God bless
I have exactly the same problem. What we can do? I am tired to update firmware and drivers :indifferent
I would like to record my keyboard synth from its line out stereo jacks into my HP6715b (using a cable with 2 x 6.3mm mono jacks into a 3.5mm stereo jack which I already have) using DAW software.
The only possible jack socket is on the left side of the laptop, but this is marked microphone.
But confusingly, my audio driver (SoundMAX Digital Digital Integrated HD Audio from Analog Devices v6.10.1.5240, dated 24/4/2008) - when I open the recording devices tab - gives me the option of choosing either Microhpone or Line In. However, playing a signal into the laptop only feeds the Microphone level meter, and even if I set Line In to be default, it does not receive a signal.
Therefore, becasue the gain level of the microphone signal chain is higher, the sound is very distorted. Sure, I can throttle back in Properties>>>Levels, and also turn my synth volume control way down to get an almost acceptable recording.
But how can I switch the microphone jack to become a Line In jack? Am I missing something very obvious here??
Is the aforementioned driver the most up to date and best option for the audio card on this laptop?
Thx for any advice you can give me.
Purchased this laptop 2 weeks ago and since I bought it I've been experiencing numerous problems such as, When playing any audio even the windows start-up sound the speakers crackle as a poor quality speaker would and the overall performance of the laptop is very poor for minimal tasks like opening a browser.
Any ideas on a fix or solution would be greatly appreciated.
Well, I followed the guidance from @Echo_Lake, which was to call the HP support. That hasn't helped.
1. It's clear the HP support desk personnel have never heard of this dock. I got passed around several people.
2. The last guy told me there were no firmware updates for the G2 dock. I sent him a link. He said that firmware was for the G2 dock only, not the G2 dock with audio module. I said they're the same thing. He said he'd email somebody to check and get back to me.
3. I haven't heard anything else. I've emailed him to follow up - nothing back.
@Echo_Lake - There appears to be a problem with this firmware update as other people are reporting the same problem. Are you able to get a message to the team that develops this dock, so they can fix it in a subsequent firmware update?
I noticed a while ago that the audio on my computer doesn't work. I updated the (i guess drivers) and that solved the problem. The next day they didn't work and I installed new ones but they didn't help either. How do I fix this?
Hi,
I believe you must have 64-bit syste and not 32-bit ? Is this the drive you tried to install?
Let me know,
David
Each day, my audio stops working on my HP Envy x360. I troubleshoot it and it starts back up w/in 5-10 minutes. So frustrating that I have to do this every day. Is there something I can download to permanently fix this problem?
