Thanks for your help but I have solved it.
All it required was a hard reset and I will be sure to keep that in mind the next time.
Many Thanks for trying to help out.
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Re: High Definition Audio Device wont start. (Code 10)
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Laptop Speaker sound
Hi
from few days back i am not getting the same quality of sound from my laptop.
earlier it was loud and clear but now its not loud to hear.
its HP ENVY 360 15-aq118 ca with BANG & OLUFSEN sound quality.
i believe i have changed the settings any how.
would appriciate if someone can help me to sort this out.
Regards/ Nipu
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Re: Laptop Speaker sound
Hi,
Try the following.
Download the Conexant HD Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp80001-80500/sp80328.exe
When done, hold down the Windows key and press R
Into the Run window, type devmgmt.msc and hit enter.
In Device Manager, expand Sound, Video and Game Controllers. Right click the Conexant device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, restart the notebook.
When windows has reloaded, open your Downloads folder, right click on the Conexant installer and select 'Run as Administrator' to start the installation. When this has completed, restart the notebook again and let windows fully load for a few minutes before checking.
Regards,
DP-K
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HP repair service falls short!
I sent my HP ENVY x360 - 15z-ar000 CTO (ENERGY STAR) laptop in to be repaired a month ago now. I was getting email updates at first explaining how sincerely sorry they were that it was not yet repaired but from the email you could clearly see that it was computer generated! I have no problem with my repair, but, I should not have to call in after a notification of a ship date to find out that the ship date has changed! The whole idea of notifications by email is to keep a customer "in the loop" and customer service/repair has fallen WAY short of that. Also, if there was some details on the repair notification about the repair itself that would be greatly appreciated. We may not all be "tech savy" but, I also know that this is not a majic box that I have sent in for repair! I mean, if I send it in for a "no sound" issue, tell me that the entire motherboard must be changed, not just the speaker, and thats why it may be taking longer! Even if the customer doesn't know what you are referring to, at least give them that chance to figure it out! Don't just send a computer generated email with some new ship date that will come and go! I would appreciate a more reliable product OR at the very least better customer service when the less reliable product is sent in for repair!
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Re: Beats audio not working after latest WIN10 x64 update in HP Pavilion dv7-6053er
Hi everybody, it's still working for you guys?
I have problem with drivers after last win10 updates again.
With SP57966 all speakers are working fine, but there is no difficult if you change something at beats audio panel. Also I dindnt heard bass subwofer working at all. To much problems with this notebook lately because so much drivers has no support. :/
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intensity of my laptop's bang and olufssen speakers has been reduced to its half
hey there , actually the intensity of the bang and olufssen speakers of my hp laptop 15-au003tx has been considerably reduced to less than half of its original volume. i noticed this problem since one week and don't know what is this problem ..plz help and provide me a solution.
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Re: HP repair service falls short!
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
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Re: Volume decreases automatically
Problem solved! Thank you! :-D
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Re: Bang & Olufsen Audio not working
Hello,
Thanks for reaching out! I'd like to help 
I'd suggest a workaround to this issue by using the Windows default drivers. Here are the steps:
- Go to device manager.
- Now maximize the “Sound, video and game controllers” from the list. You will see the audio driver. Right-click on “IDT high definition audio CODEC” and select “Update driver software”.
- Select “Browse my computer for driver software” – Select “Let me pick from a list of device drivers on my computer”.
- Select “High Definition Audio Device” (Not IDT High Def... This is important) and click Next. You will get a warning message but reply “Yes”.
- Once windows have successfully updated the driver software, try playing the audio again and check.
Please let me know if this resolves the issue, or if you require further assistance.
Cheers
Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
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Re: after the most recent Windows 10 update, I don't seem to have my Beats Audio anymore. I have sou
@sandytechy20
Thank you for your reply.
However, When I search my desktop model and choose drivers for my model. Drivers are only shown for Windows 7 and 8.
But my PC model (HPE_510t) was purchased before 2013 and I have upgraded to Windows 10 Pro.
But I still downloaded the most recent audio BEATS driver for Windows 8: See below what I downloaded
HP Pavilion Elite HPE-510t CTO Desktop PC
IDT High Definition Audio Driver: sp70787.exe
Windows 8 : 64-bit
File size: 17.1 MB
After downloading and installing, the sound from the speakers is working and I can even search for the BEATS app in the start menu.
BUT, when I click the BEATS audio icon to setup my audio, nothing happens. My BEATS audio software is not working and I cannot access the BEATS Sound Settings.
ePlease advise.
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Speakers not working
I bought my A1 refurbished HP laptop today but theres a few problems after the long Windows 10 update, the sound doesn't work whatsoever. Another problem is that the screen randomly flickers every now an then, why is this? How do I fix the audio? Also what headphones do I need as the headphone jack is tiny! Doesn't fit any normal set of earphones, where do I get this from to fix? Thanks,
Joe
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Re: Bang & Olufsen Audio not working
Thanks @DVortex.
I have followed the steps you provided. It's working so far, but I'd like to test it for a few more days before calling it a success. I'll report back then.
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Re: Bang & Olufsen Audio not working
Hello,
Thanks for the update & Great stuff! Glad to know that you were able to fix the issue
Please consider marking my post as "Accepted Solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumps up" to give me "Kudos".
Visit us again if you have any concerns!
Thank you again and may you also have a great day and even better tomorrow
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Re: im having trouble with headphone.. they are connected butnot working instead speakers are workin
Right Click on the Speaker Icon ( Bottom Right corner ) > Play back device > "Play back" tab > Set "Headphone" As deafult
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Re: Speakers not working
UPDATE:
Troubleshooter says the 'generic audio driver' isnt fixed. Help please.
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Re: Bang & Olufsen Audio not working
Hi all. I am the one who started this thread. HP phone/chat support was never able to fix my problem. They finally, after many many hours of my life on chat/phone, had me send it to them under 1year warranty support. They reinstalled all the windows software from scratch and updated BIOS as they said bios was corrupt. It seems to work but I have only had it for 2 weeks now. However, I should note that what they did when it was sent in seems to be exactly what I did at home (reinstall the whole windows from scratch and updated BIOS several times per their directions or HP did it via remote access) but the problem resurfaced after a few days when I did it myself. So, I have no idea why it works when HP did it when they physically had the machine.
That said, I only have 2 months of warranty left and if it happens again, I can't go through the pain and time of trying to fix it again only to not succeed. So, I am starting to save now for if (or when) audio/video stops working again and I can tell you this: it will NOT be another HP machine.
Good luck!
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Re: Sound stops working
Thanks for reaching out to us on HP Support Forums. I came across your post and would like to help.
I understand that you have an HP ENVY x360 - m6 Convertible series laptop. I read that the speakers only work for a short while. You have to restart the laptop to make the speakers work again. This cycle continues further. You have tried to run the diagnosis and it runs forever without producing any results. I appreciate the steps you have performed and have certainly done a good job.
I would like to know the following information to assist you better:
- The exact product model no. This link will help you to find the model no: http://hp.care/2bygf7l
- Did any software changes or updates happen on the laptop recently?
- Is there good sound from external speakers or headphones (if available)?
Meanwhile, I did some research and suggest you to perform the following steps to fix the issue:
- Power off the laptop.
- Remove the battery out. If the battery is integrated then leave the battery inside the laptop.
- Disconnected AC adapter from the laptop.
- Press and hold the power button for 15 seconds.
- Reconnect the battery and plug the AC adapter.
- Power ON the laptop.
Now, please continue to perform the steps from this HP article. These steps have bene tried and tested by us and help in fixing all sort of audio related issues.
I hope this information helps. Please feel free to keep me posted. Good luck!
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how to fix speakers
My speakers aren't working and my computer is not registering headphones. My laptop came with windows 10 unsure of bit.
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Re: ENVY x360 Convertible 13-y0XX low audio
Yup the audio update after the keylogger issue really lowers the volume. Same for the one through Windows update. I removed and reinstalled the original one that came with the computer. Look in the swsetup folder on your drive c:
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No Sound from headset
When i plug in my earphone there is no sound.
i have sound on the speakers but not on my headset.
i was forced to instal windows again with separate drivers
Please help. Thx
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